Process Scientist

idibu; Ashford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading water utility company in the UK is seeking a Process Scientist to ensure high-quality drinking water across their region. You will monitor from source to reservoir, investigate quality failures, and provide insights for improvements. The ideal candidate will have strong communication skills and a relevant degree. This role offers a salary starting from £32,000 and various employee benefits including generous annual leave and a pension scheme.

Benefits

Salary from £32,000 per annum

26 days holiday per year, increasing with service

Pool Van for business use

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Enjoys investigative work.
• Maintains a positive and professional approach when dealing with customers.

Responsibilities

• Water quality monitoring from source to service reservoir.
• Investigate water quality failures at company assets and raise issues.
• Provide recommendations on preventing quality failures.
• Support internal water treatment works audits.
• Represent the company in stakeholder meetings.
• Maintain the Thames Water brand reputation.

Skills

Enthusiastic self-starter

Strong organisational skills

Communication skills

Interpersonal skills

Logical and analytical thinking

Ability to travel to multiple sites

Valid UK driving licence

Education

Degree in a relevant discipline

Job description

Help deliver top-quality drinking water across the Thames Water region. As a Process Scientist, you'll ensure water quality from source to reservoir, respond to incidents, and drive optimisation—all while sharing best practice across teams.

Responsibilities

• Water quality monitoring from the source to the service reservoir.
• Investigating water quality failures/events at company assets and raising on the asset DWSP (Drinking Water Safety Plan).
• Provide recommendations to both internal and external departments on how events/failures can be prevented in the future.
• Providing technical support to Production and Capital Delivery schemes in order to ensure that water quality requirements are met.
• Supporting internal water treatment works audit process (DWSP) and conducting End to end-to-end treatment reviews.
• Represent the company in meetings with stakeholders to build awareness both internally and externally.
• Maintain the reputation of the Thames Water brand.
• Undertaking out-of-hours technical support on a one-in-six rota, for which appropriate training will be given.

Base location: West London: Hybrid - Ashford Common (WTW) - TW15 1RU

Working pattern or hours: 36 Hours per week (Monday to Friday) plus the addition of an out of hours rota for which you will receive additional payment.

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need is:

• Enthusiastic self-starter with an inquisitive mindset.
• Enjoys investigative work.
• Strong organisational, communication, and interpersonal skills.
• Ability to work logically and analytically.
• Maintains a positive and professional approach when dealing with customers.
• Ability to travel to multiple sites is required.
• A valid UK driving licence is essential.

Additional skills and experiences would be great to have/bring

• Educated to Degree level in a relevant discipline.
• Background in water science or process engineering within a regulatory framework is advantageous.
• Awareness of Industry Best Operating Practice for potable water treatment and transmission is beneficial (though not essential).

What’s in it for you?

• Offering a salary from £32,000 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Pool Van is provided for business use only.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.