Process Optimisation Manager

PRA GROUP, INC.; Kilmarnock; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services company seeks a Process Optimisation Manager for its Kilmarnock office. In this role, you will analyse, model, and improve operational processes while ensuring they are customer-centric and compliant with regulations. The ideal candidate will have practical experience in business process management and excellent analytical and communication skills.

Qualifications

• Practical operational experience in business process architecture and engineering.
• Experience in financial services and process improvement.
• Excellent communication and analytical skills.

Responsibilities

• Develop an effective process architecture framework across UK operations.
• Model, identify, redesign, and deliver improvements to enterprise operations.
• Manage relationships with operations stakeholders at all levels.

Skills

Business Process Management

Lean

Analytical Skills

Communication Skills

Six Sigma

Tools

MS Office

Visio

Lucidchart

Miro Boards

Job description

Process Optimisation Manager page is loaded

Process Optimisation Manager

Apply locations Kilmarnock time type Full time posted on Posted 30+ Days Ago job requisition id 21754

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Working across the UK business to analyse, map, model and reengineer, deploy enhancements, monitor and continually improve the operational processes. This is a new role to PRA Group that will provide dedicated expertise in ensuing our operations are fit for purpose, controlled, scalable, effective and balance our business and customer objectives.

Main Duties and Responsibilities:

• Develop and deliver an effective process architecture framework
• Developing a clear understanding of the overall architecture, customer journeys and value streams and of the UK business
• Assessing, mapping and working with functional teams to baseline the ‘as is’ processes
• Modelling, identifying, redesigning and delivering improvements to the enterprise operations
• Working with key stakeholder across the business to ensure the operational architecture focusses on delivering and evolving three core objectives:
  • Customer – customer journeys, customer experience, customer centric design
  • Control – controlled, compliant, secure
  • Commercial – efficient, cost effective, generates and protects value at source
• Understanding and working in concert with existing standards and frameworks – e.g. risk management, consumer duty, compliance, security, data protection, change management.
• Any other reasonable duties as directed by management that may be required for the greater benefit of PRA Group and customers alike.

Relationship Management:

• As the role covers across the UK operations, and links to inputs from Group and 3rd party supplier. it will require a very high level of ability in managing multiple stakeholders
  • Maintain and develop relationships with Operations stakeholders at all levels
  • Maintain and develop relationships with stakeholder in all areas of the UK business and supporting EU/Group functions
  • Liaise with all business partners in an professional manner at all times
• Share best practice with all colleagues through consistent, repeatable approach and documentation
• Act as a trusted advisor to the business and represent the Business Architecture & Governance function

Experience/Qualifications

• Practical operational experience in business process architecture and engineering
• Practical operational experience in financial services
• Practical operational experience in process improvement and change
• Excellent communication / analytical skills and interpersonal skills
• Experience in deploying process mapping skills – e.g. Business Process Management (BPM), Six Sigma, Activity Based Costing (ABC), Lean, Kaizen continuous improvement
• Experience in identifying and deploying process mapping tools – e.g. MS Office/Visio, Miro Boards, Lucidchart
• Good understanding of the financial services regulatory and legislative requirements

Compliance Responsibilities

• Understanding of governance and risk in relation to the role, especially within a regulated environment, and keeping up to date with any regulatory changes in your local region and Europe
• Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks
• Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organisational responsibility
• Completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
• Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
• Understand and ensure compliance with all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.

PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

About Us

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit www.pragroup.com .