Process Improvement Coordinator

Osborne Appointments; Hatfield; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency in Hatfield is looking for a Process Improvement Coordinator to join their Transformation team. The role focuses on mapping and optimizing processes across various operations, supporting transformation projects, and engaging with stakeholders to foster continuous improvement. Candidates should have strong operational experience, ideally in both warehouse and office environments, and be proficient in process mapping tools like Microsoft Visio. The company offers hybrid working arrangements and various employee benefits.

Benefits

25 days holiday plus bank holidays

Access to wellbeing support services

Learning platform for self-development

Life assurance and pension contributions

Qualifications

• Experience mapping processes in operational environments.
• Attention to detail and analytical skills.
• Ability to manage multiple projects.

Responsibilities

• Map current processes and propose improvements.
• Analyze processes and define ideal states.
• Produce documentation and reports.

Skills

Operational and process mapping experience

Experience in Warehouse & Office operations

Proficient with Microsoft Visio

Analytical mindset

Excellent people skills

Strong organisational skills

Job description

Process Improvement Coordinator

Location: Hatfield (Hybrid - 3 days in office)
Salary: £30,000 - £35,000
Job Type: Permanent

About the Role

Join a growing Transformation team in a forward-thinking, operationally-focused business. This role offers the chance to map, refine, and optimise processes across people, technology, and operations, helping drive continuous improvement and transformation initiatives across the company.

Details

• Hybrid working: 3 days in the office, flexible balance remote
• Monday to Friday, 8:30am - 5:00pm
• 25 days holiday plus bank holidays
• Access to wellbeing support services (mental and physical health)
• Learning platform with hundreds of self-development courses
• Life assurance, company sick pay and employer pension contributions

Responsibilities

• Partner with stakeholders to map current processes, identify pain points, and propose improvements
• Analyse “As Is” processes and define “To Be” states aligned with best practice
• Support the implementation of transformation projects and business process improvements
• Produce documentation, reports, and dashboards to track performance and outcomes
• Coach teams on new processes and foster a culture of continuous improvement
• Collaborate across departments, providing clear updates and tracking progress

What We're Looking For

• Strong operational and process mapping experience, ideally with experience of both Warehouse & Office operations
• Office experience essential, with exposure to operational environments
• Proficient with Microsoft Visio (or similar process mapping tools)
• Analytical, data-driven mindset with attention to detail
• Excellent people skills; able to build rapport with teams at all levels
• Strong organisational skills and ability to manage multiple projects simultaneously
• Project Management, Lean (Green Belt), or Agile experience desirable but not essential

If you are interested in this role, please apply below with your most recent CV.

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