Process Improvement Analyst

Railpen; Tees Valley; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

28 days annual leave

Defined Contribution Pension

Job summary

Railpen is evolving how services are delivered and preparing for future demand. This role places you at the heart of change, helping shape processes that deliver better outcomes for our members and colleagues.

As a Process Improvement Analyst within the Process Engineering team, you’ll map current and future-state processes, run workshops, gather requirements and translate them into practical improvements with measurable benefits. This hybrid role supports the operating model of Member Services.

Qualifications

• Experience analysing, redesigning and improving end-to-end business processes.
• Experience creating current and future-state process maps (As-Is / To-Be).
• Experience gathering, documenting and validating business requirements.
• Strong ability to facilitate workshops and engage stakeholders at different levels.
• Ability to translate business needs into clear recommendations and process docs.
• Knowledge of Lean, Six Sigma or other continuous improvement methods.

Responsibilities

• Analyze end-to-end business processes to identify inefficiencies, risks and opportunities.
• Map current and future-state processes (As-Is / To-Be).
• Facilitate workshops and gather requirements from stakeholders and SMEs.
• Translate needs into clear requirements, process docs and recommendations.
• Assess impact on operations, systems, data, customers and teams.
• Build measurable benefit cases for change using qualitative and quantitative insights.
• Support design and delivery of solutions improving efficiency, compliance and outcomes.
• Produce clear documentation including process maps and SOPs.
• Collaborate across teams to communicate change and enable implementation.

Skills

Process mapping

Stakeholder facilitation

Requirements gathering

Lean Six Sigma

Data analysis

Change management

Communication

Tools

Process modelling tools

Job description

Darlington (hybrid working) 2 days per week in the Darlington office, with flexibility depending on business needs and stakeholder engagement.

About The Role

At Railpen, we take a long-term view, protecting the future of the railways’ pension schemes through thoughtful decisions made today. We’re looking for a Process Improvement Analyst to help us analyse, redesign and improve the processes that support our members and colleagues.

Working within our Process Engineering team, you’ll support an important transformation project focused on preparing our services for future demand. You’ll work closely with stakeholders across Member Services and the wider organisation to understand current ways of working, identify pain points and risks, and turn complex requirements into practical, scalable improvements.

This is an opportunity to contribute to meaningful change, improve operational efficiency and help shape processes that deliver better outcomes for our members and colleagues

To learn more about Railpen including our values, culture and purpose, visit our careers page here.

What You’ll Be Doing

• Analysing end-to-end business processes to identify inefficiencies, risks and opportunities for improvement
• Mapping current and future-state processes, including As-Is and To-Be models
• Facilitating workshops and gathering requirements from stakeholders and subject matter experts
• Translating business needs into clear requirements, process documentation and practical recommendations
• Assessing how proposed changes could affect operations, systems, data, customers and other teams
• Using quantitative and qualitative insight to build measurable benefit cases for change
• Supporting the design and delivery of solutions that improve efficiency, compliance and member outcomes
• Producing clear documentation, including process maps, functional specifications, standard operating procedures and supporting materials
• Working collaboratively across teams to communicate change and support successful implementation

These responsibilities reflect the role’s focus on process analysis, requirements engineering, impact assessment, benefits realisation and clear process documentation.

What We’re Looking For

You’ll bring hands-on experience of analysing and improving complex business processes. You’ll be comfortable working with stakeholders to understand challenges, explore requirements and design improvements that are practical, measurable and aligned with wider organisational goals.

• Experience analysing, redesigning and improving end-to-end business processes
• Hands-on experience creating current and future-state process maps, including As-Is and To-Be models
• Experience gathering, documenting and validating business requirements
• Confidence facilitating workshops and engaging with stakeholders at different levels
• Strong analytical and problem-solving skills, with the ability to turn information and insight into clear recommendations
• Experience supporting process improvement, business change or transformation initiatives
• Effective written and verbal communication skills, including the ability to explain complex information clearly
• The confidence to challenge constructively, influence decisions and build effective working relationships
• Experience producing clear process documentation and stakeholder-focused recommendations
• Knowledge of Lean, Six Sigma or other continuous improvement methodologies
• Experience using process mapping or process modelling tools
• Experience working in a complex operational, customer-focused or regulated environment
• Experience within pensions or financial services
• Pensions or financial services experience was positioned as advantageous rather than essential in the previous advert, allowing the role to remain accessible to candidates with strong transferable process improvement expertise.

Why is this role exciting now?

Railpen is evolving the way services are delivered and preparing for future demand. This role will place you at the heart of that change, giving you the opportunity to influence how processes are designed, improve experiences for members and colleagues, and help shape the future operating model of Member Services.

You’ll be able to follow improvements from initial analysis and requirements gathering through to practical recommendations and measurable benefits, seeing the impact of your work across a significant transformation programme.

What You’ll Get In Return

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays (pro rata to the length of the contract)
• Defined Contribution Pension
• We support hybrid and flexible working

Inclusion at Railpen

At Railpen, diversity, equity and inclusion are core to who we are.

We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. Our mission to secure a better future for our members is strengthened by the different perspectives and experiences our people bring. We are transparent about our gender pay gap and are actively committed to addressing it through fair and inclusive recruitment, progression and reward practices. We respect and support individuals’ pronouns and encourage colleagues to share them if they feel comfortable to do so.

We’re proud to be an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age, ethnicity, religion, sex, sexual orientation, gender identity, disability. neurodiversity, or any other protected characteristic. If you need adjustments during the recruitment process, just let us know.