Process Improvement Administrator

InPost Ltd.; Hemel Hempstead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery solutions company in the UK is seeking a Process Improvement Administrator to aid in project coordination and process optimisation. This role supports the Service Project Manager and is essential for maintaining operational efficiency. Ideal candidates should possess strong organisational skills, attention to detail, and a proficiency in Excel. Join a fast-paced environment committed to innovative logistics solutions.

Benefits

Enhanced Annual Leave

Vitality Health Care

Work from Anywhere

Enhanced Parental Leave

Rail Loan

Volunteering Days

Hybrid Working

Qualifications

• Manage multiple projects and carry administration through to completion.
• Promote accountability among stakeholders.
• Ensure data accuracy while managing changing priorities.
• Communicate effectively with technical and non-technical teams.
• Turn data into actionable insights.

Responsibilities

• Support the Service Project Manager in documenting service projects.
• Maintain, update service processes and project records.
• Assist in issue tracking and root cause analysis.
• Coordinate with teams to track progress towards project goals.
• Implement continuous improvement initiatives.

Skills

Strong organisational skills

Ability to influence stakeholders

Attention to detail

Proficiency in Excel

Strong communication skills

Analytical mindset

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Process Improvement Administratorto join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

You’ll play a key supporting role to the Service Project Manager, helping to coordinate, document, and track service projects and improvement initiatives. You’ll ensure that service processes, technical procedures, and project documentation are accurate, standardised, and continuously enhanced.

This position is central to maintaining smooth project execution and driving operational efficiency across the organisation. You’ll work closely with technical teams, contractors, and stakeholders to support service delivery, process optimisation, and data‑driven decision‑making.

What you’ll be doing:

• Assist the Service Project Manager in planning, tracking, and documenting service projects from initiation to completion.

• Maintain and update service process documentation, workflows, and project records.
• Support issue tracking and root cause analysis, ensuring corrective actions are logged and followed up.
• Coordinate with internal teams and contractors to gather information, track progress, and maintain alignment with project goals.
• Help implement continuous improvement initiatives, including process reviews, standardisation, and efficiency enhancements.
• Manage administrative tasks related to project coordination, documentation control, and version management.

What we need from you:

• Strong organisational and documentation skills — able to manage multiple projects simultaneously, carrying all administration through to completion.
• Ability to influence stakeholders and promote accountability.
• Proven excellent attention to detail and data accuracy, whilst working with changing priorities in a fast‑paced environment.
• Proficiency in Excel (Pivot table, VLOOKUP etc.).
• Strong communication and coordination skills across technical and non‑technical teams.
• Analytical mindset with the ability to turn data into actionable insights.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

Perks of the job!:

We love to reward our people for the great work they do:

• 🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year – More time for you to relax, explore, and enjoy life.
• 🌟 Vitality Health Care – Stay healthy and happy with our top‑notch health coverage.
• 🌍 Work from Anywhere – 4 Weeks per year – Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
• 👶 Enhanced Parental Leave – We support you during those precious family moments.
• 🚊 Rail Loan – Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
• 🌳 Volunteering Days – Take a paid day to make a difference in your community.
• 🏡 Hybrid Working (Role suitability dependent) – We innovate, collaborate and optimise by coming together 3 days per week in the office.

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.