Process and Governance Senior Manager

Nationwide; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A mutual financial services provider in the UK is seeking a Process and Governance Senior Manager to enhance process ownership and governance activities across the Group Customer & Communications function. The role involves leading strategic initiatives and improving risk management. The ideal candidate should have experience in process management and be capable of driving efficiency while working collaboratively across regional hubs. The position offers flexible working arrangements and generous benefits.

Benefits

Private medical insurance

Competitive pension

Performance related bonus

Career training and development

Salary sacrifice scheme benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Experience in process management and risk governance.
• Ability to lead strategic initiatives and governance activities.
• Excellent collaboration skills for regional hubs.

Responsibilities

• Lead the embedding of governance process ownership.
• Take responsibility for GCC Risk initiatives and projects.
• Enhance process ownership maturity and increase efficiency.

Skills

Process management

Governance activities

Strategic initiatives

Risk management

Job description

United Kingdom
Swindon, United Kingdom
Bournemouth, United Kingdom
London, United Kingdom
Northampton, United Kingdom
Glasgow, United Kingdom
Edinburgh, United Kingdom

We’re offering an exciting opportunity for the right candidate to support the Group Customer & Communications (GCC) function as a Process and Governance Senior Manager.

As a Process and Governance Senior Manager, you’ll be part of a great team, responsible for sponsoring process management and governance activities across the Group Customer & Communications function. The role will lead strategic initiatives to enhance process ownership maturity, increase efficiency, and support GCC to enhance its risk and control environment. This is a pivotal role to support our integration journey following Nationwide’s acquisition of Virgin Money.

This role sits in GCC Risk, which is responsible for enabling the function to sustainably achieve its priorities, and growing risk capability.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Swindon, London or Bournemouth. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Phil Crook and the main recruitment contact is Amy Bright.

Please note that should you be successful in securing this role the job title on our internal systems will be Senior Manager Governance Process & Controls.

What you’ll be doing

You will lead the embedding of our governance process ownership, taking responsibility for GCC Risk initiatives, projects, and wider risk governance activities. You’ll be confident