Process and Governance Manager

Nationwide; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Process and Governance Manager to support their Group Customer & Communications team. The role involves coordinating process management and governance activities, managing projects related to risk and compliance, and engaging with senior stakeholders. Candidates should have experience in risk governance and strong interpersonal skills. This position offers hybrid working arrangements with opportunities for professional growth.

Benefits

Private medical insurance

Annual performance-related bonus

Training and development opportunities

Up to 2 days paid volunteering

Life assurance

Qualifications

• Proven experience in governance and risk management.
• Ability to prioritise and manage multiple deliverables.
• Self-motivated planner with high standards.

Responsibilities

• Implement governance model for process ownership.
• Manage GCC Risk projects and governance activities.
• Engage stakeholders to embed accountability in risk processes.

Skills

Experience of risk, policy and process governance

Excellent attention to detail

Strong stakeholder management skills

Knowledge of Microsoft Office

Good interpersonal skills

The ability to identify themes

Job description

United Kingdom
Swindon, United Kingdom
Bournemouth, United Kingdom
London, United Kingdom
Glasgow, United Kingdom
Edinburgh, United Kingdom

We’re offering an exciting opportunity for the right candidate to support the Group Customer & Communications (GCC) function as a Process and Governance Manager.

As a Process and Governance Manager, you’ll be part of a great team, responsible for co-ordinating process management and governance activities across the Group Customer & Communications function. The role will support strategic initiatives to enhance process ownership maturity, increase efficiency, and support GCC to enhance its risk and control environment. This is a pivotal role to support our integration journey following Nationwide’s acquisition of Virgin Money.

This role sits in GCC Risk, which is responsible for enabling the function to sustainably achieve its priorities, and growing risk capability.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Phil Crook and the main recruitment contact is Amy Bright.

Please note that should you be successful in securing this role the job title on our internal systems will be Manager Governance Process & Controls.

What you’ll be doing

You’ll be helping to implement an effective model for governing process ownership, project managing GCC Risk projects and initiatives and risk governance activities. You’ll have experience of dealing with senior stakeholders, prioritising multiple deliverables and advising on matters related to risk, policy and process governance.

Key activities will include developing and implementing process ownership maturity strategies. You’ll need to engage stakeholders to embed governance and accountability across risk processes whilst owning the Virgin Money integration. You’ll identify and implement opportunities to enhance the efficiency and robustness of GCC’s process controls and governance.

You’ll be involved in the delivery of GCC Risk projects and initiatives including operational resilience and business continuity enhancements and aligning Virgin Money to these through integration. You’ll also support ongoing project coordination, including Virgin Money GCC risk and control profile integration and risk reporting and the Virgin Money GCC regulatory compliance footprint.

Additionally, you’ll coordinate annual control statements and other Senior Management Function (SMF) reporting requirements for GCC, including Virgin Money and you’ll manage the 3 Lines of Defence (3LOD) issues quality control and stakeholder engagement, including Virgin Money 3LOD reviews and issues.

About you

• Experience of risk, policy and process governance and its application across the enterprise risk management framework
• A strong understanding of controls in relation to risk, policy and process management
• A proven track record of displaying excellent attention to detail in the delivery of work outputs
• Experience working in a fast-paced, customer-focused environment and an ability to prioritise a varied workload
• The ability to identify themes and to document them in reporting in an insightful way
• Excellent stakeholder management skills with the proven ability to liaise with a number of stakeholders at senior levels, including ExCo members
• Knowledge of, and experience in, using a variety of Microsoft Office products, such as Word, PowerPoint, Excel, to a high standard
• Good interpersonal skills with the ability to give both written and verbal feedback across the business
• Self-motivated planner and organiser with a strong work ethic and high standards

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1916
• Apply Before 02/02/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 7/11 Montague Street, Worthing, BN11 3AX, GB