Process Excellence Lead (Hybrid)

Thames Water; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading water company in the UK seeks a Process Specialist in Reading. This role drives performance across Service Delivery processes by collaborating with stakeholders and partners. Responsibilities include monitoring KPIs, championing continuous improvement, and enhancing process efficiency. Key qualifications include stakeholder management, problem-solving, and experience with data analysis tools like Power BI. Competitive salary starting from £33,000 per annum, with generous holiday and pension benefits included.

Benefits

26 days holiday, increasing to 30

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Strong end-to-end knowledge of Service Delivery processes.
• Proven change management experience delivering customer-focused initiatives.
• Experience in matrix environments, working across business services.

Responsibilities

• Own Service Delivery processes ensuring smooth operations.
• Drive performance and champion continuous improvement.
• Support training and create documentation.

Skills

Stakeholder management

Problem solving

Analytical skills

Leadership

Communication

Tools

Power BI

Job description

A leading water company in the UK seeks a Process Specialist in Reading. This role drives performance across Service Delivery processes by collaborating with stakeholders and partners. Responsibilities include monitoring KPIs, championing continuous improvement, and enhancing process efficiency. Key qualifications include stakeholder management, problem-solving, and experience with data analysis tools like Power BI. Competitive salary starting from £33,000 per annum, with generous holiday and pension benefits included.