Process Excellence & Change Leader - Hybrid

Thames Water; England; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A leading water utility company in the UK seeks a Process Specialist. This hybrid role involves enhancing processes, driving improvements, and supporting stakeholders. Candidates should have experience in change management, strong communication skills, and the ability to analyze data. The position offers a competitive salary starting from £33,000 and excellent benefits including 26 days holiday per year.

Benefits

26 days holiday per year

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Strong end-to-end knowledge of Service Delivery processes.
• Proven change management experience with measurable benefits.
• Confident in analysing insights from multiple sources.

Responsibilities

• Monitor and measure performance with KPIs and reporting.
• Drive continuous improvement initiatives for impact.
• Shape and support change by providing SME input.
• Support training and create documentation for processes.

Skills

Problem solving

Stakeholder management

Change management

Data analysis

Communication

Collaboration

Tools

Power BI

Job description

A leading water utility company in the UK seeks a Process Specialist. This hybrid role involves enhancing processes, driving improvements, and supporting stakeholders. Candidates should have experience in change management, strong communication skills, and the ability to analyze data. The position offers a competitive salary starting from £33,000 and excellent benefits including 26 days holiday per year.