Process Excellence and Agentic Change Manager

Accenture; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

30 days vacation

Private medical insurance

3 extra charitable leave days

Job summary

Accenture in London seeks a Manager to lead Process Excellence and Agentic Change across supply chain, procurement and operations. You will blend process diagnostics, intelligent automation and agentic AI to reshape processes in an AI-first world.

You will oversee end-to-end workstreams, engage clients, and mentor teams while working with Celonis, SAP, Kinaxis and emerging AI frameworks to deliver practical, deployed solutions. London-based with onsite requirements.

Qualifications

• Strong process thinking and data analytical skills.
• Experience with process mining tools such as Celonis, Minit or UiPath Process Mining.
• Ability to translate supply-chain problems into AI-enabled decisions.
• Practical exposure to AI, automation or agentic technologies.
• Working knowledge of supply chain, procurement or operations processes.
• Experience leading workstreams or projects in complex environments.
• Strong facilitation and stakeholder engagement skills.
• Cross-industry exposure is welcome.

Responsibilities

• Lead end-to-end process diagnostics using data analysis to identify inefficiencies.
• Design agentic AI solutions including orchestration frameworks and agent workflows.
• Manage consulting workstreams with scope, quality, and timelines.
• Define redesigned target processes and governance structures.
• Translate AI potential into deployed solutions with platform experience.
• Lead change management and stakeholder engagement for adoption.
• Identify growth opportunities and contribute to client development.
• Coach junior colleagues and contribute to AI assets.

Skills

Process excellence

Data analytics

Intelligent automation

Supply chain consulting

Education

Relevant degree

APICS

Lean Six Sigma

CIPS

Data and AI certifications

Tools

Celonis

Minit

UiPath Process Mining

LangChain

Microsoft Copilot Studio

Palantir

Aera Technology

Job description

Job Description

Job Role: Process Excellence and Agentic Change Manager

Location: London

Career Level: Manager (CL7)

Salary: Competitive, plus benefits.

The Opportunity

We are seekin g a Manager - Process Excellence and Agentic Change to join our UKI Supply Chain and Engineering Data and AI team. This role sits at the intersection of process transformation, intelligent automation and agentic AI, helping clients move beyond incremental improvement to fundamentally reimagine how supply chain, procurement and operations processes operate in an AI-first world.

You will bring a blend of process excellence expertise rooted in analytical rigour, process mining and operational redesign, and a practical, growing capability in agentic AI: the design and deployment of autonomous AI agents that can sense, decide and act across complex supply chain workflows. Backgrounds from data science, process engineering, intelligent automation/decision intelligence, management consulting or operational roles are all relevant; what matters is your curiosity, your understanding of how processes work, and your ability to see where AI changes the equation.

Why this role

Work on programmes that are genuinely reshaping how organisations operate, combining process intelligence, AI and human-centred change to deliver lasting impact. You will have real responsibility for workstream delivery, client relationships and team development, with access to leading technology platforms and a practice at the forefront of agentic AI in the supply chain.

In this role you will:

• Process diagnostics and intelligence: Lead end-to-end process diagnostics using process mining, data analysis and operational assessment to identify inefficiency, fragmentation and automation opportunity across supply chain, procurement and operations workflows.
• Agentic AI design: Design agentic AI solutions including orchestration frameworks, agent workflows, human-in-the-loop decision points and integration architecture that automate and augment complex, multi-step supply chain processes.
• Engagement delivery: Lead consulting workstreams with accountability for scope, quality, timelines and client outcomes. Manage cross-functional teams spanning data engineers, process analysts, change specialists and technology partners.
• Operating model and process redesign: Define redesigned target processes, role and responsibility models, and governance structures that reflect the impact of agentic and AI-enabled operations.
• Technology translation: Work with platforms such as Celonis, SAP, Coupa, Kinaxis, o9 and emerging agentic frameworks including LangChain, Microsoft Copilot Studio and custom LLM integrations to turn AI potential into practical, deployed solutions.
• Decision Intelligence: Experience with Aera Technology, Palantir or equivalent decision-intelligence platforms.
• Change and adoption: Lead the human side of agentic change including stakeholder engagement, capability building, communication and the cultural shift required to work alongside AI agents.
• Business development: Identify growth opportunities, shape proposals and contribute to client development activities including presentations, case studies and thought leadership.
• People development: Coach junior colleagues and contribute to the development of Value Chain AI assets, methodologies and knowledge.

What's in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Closing Date for Applications

30/11/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Qualification

We are looking for experience in the following skills:

• Experience: 6 to 10 years across process excellence, intelligent automation, data and AI, or supply chain consulting and operations in consulting, industry or technology roles, or a combination.

• Process and analytical foundation: Strong process thinking and data analytical skills. Experience with process mining tools such as Celonis, Minit or UiPath Process Mining, Lean or Six Sigma, or structured process redesign methodologies is valuable.

• Decision Intelligence capability: Ability to translate supply-chain problems into practical AI-enabled decisions and workflows with understanding of AI, machine learning, optimisation, GenAI, RAG and AI agents and experience in Decision Intelligence platforms such Aera Technology, Palantir etc.

• Agentic and AI capability: Practical exposure to AI, automation or agentic technologies whether through RPA or IPA, LLM-based solutions, multi-agent frameworks, or AI-powered analytics. You do not need to be a developer, but you need to understand the architecture and engage credibly with engineers and data scientists.

• Supply chain and operations understanding: Working knowledge of supply chain, procurement or operations processes, sufficient to identify where agentic AI creates the most value and to engage with operational stakeholders.

• Delivery track record: Experience leading workstreams or projects in complex, multi-stakeholder environments. Comfortable with ambiguity and capable of structuring work from first principles.

• Change and communication: Strong facilitation, storytelling and stakeholder engagement skills. Ability to explain agentic AI concepts to non-technical audiences and bring people on the change journey.

• Sector exposure: Cross-industry backgrounds welcome. Experience in Industrials, Consumer Goods, Retail, Energy, Life Sciences, Logistics or Financial Services is relevant.

• Education: A relevant degree is expected. APICS, CIPS, Lean Six Sigma, or data and AI certifications are advantageous.

Set yourself Apart

• Knowledge of ERP and APS platforms, including:

SAP or SAP S/4HANA, SAP APO or SAP IBP, Kinaxis, o9 Solutions, OMP.

• Experience delivering planning-system implementations or AI proof-of-value engagements.

Locations

London

Additional Information

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .