Process Assistant - Recruitment

Sopra Steria; Newport; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria in Newport is seeking Administrators to support busy recruitment for high-profile Government clients, delivering a professional candidate experience and building strong relationships. The role follows a hybrid model: based in the Newport office two days per week (Mon & Tue) and the remaining days from home.

This 12-month fixed-term contract involves coordinating high-volume recruitment tasks, candidate communications, scheduling, and records management, all while maintaining SC

Qualifications

• Excellent attention to detail and accurate record-keeping.
• Experience in fast-moving, structured, team-based environments.
• Customer-focused approach delivering high-quality service.
• Clear, written and verbal communication skills.
• Ability to prioritise tasks and meet deadlines.
• Proactive mindset for continuous improvement.

Responsibilities

• Manage high-volume recruitment activity and support candidates through testing, allocations, medical checks and interview scheduling.
• Support recruitment campaigns by communicating start dates and training arrangements.
• Be the first point of contact for candidates and stakeholders via phone and email.
• Process work per procedures and scripts ensuring quality standards.
• Maintain accurate records on databases and manual systems for audits.
• Plan workload, meet deadlines and identify process improvements.

Skills

Attention to detail

Customer focus

Communication skills

Organisational skills

Problem solving

Job description

Do you have exceptional customer service skills and are you looking for a role where you can really demonstrate them?

At Sopra Steria, within our Transformative Business Services (TBS) team, we’re looking for Administrators to support our busy recruitment function working with high‑profile Government clients. You’ll play a key part in delivering a smooth, professional experience for candidates and stakeholders, while building strong relationships and keeping things running efficiently behind the scenes.

This is a 12‑month fixed term contract and follows a hybrid working model. You will be based in our Newport office two days per week, on Monday and Tuesday, with the remaining days worked from home.

What you’ll be doing:

• Managing high-volume recruitment activity in a fast-paced environment, supporting candidates through processes such as online testing, allocations, medical fitness checks and interview scheduling.


• Supporting recruitment campaigns by communicating with successful candidates about start dates, training arrangements and next steps.


• Acting as a first point of contact for candidates and stakeholders, handling inbound queries by phone and email in a professional and helpful way.


• Processing work in line with agreed procedures, business rules and scripts, meeting defined quality standards.


• Maintaining accurate and up-to-date records on databases and manual systems to support audit requirements.


• Planning and prioritising your workload to ensure deadlines are met, escalating queries where appropriate and identifying opportunities to improve processes.

What you’ll bring:

• Strong attention to detail, with the ability to maintain accurate records and follow defined processes.


• Experience working in a fast-moving, structured, team-based environment.


• A customer-focused approach, with confidence in delivering a high-quality, professional service.


• Clear and effective communication skills, both written and verbal.


• Good organisational skills, with the ability to prioritise tasks and manage deadlines.


• A proactive approach to problem solving and continuous improvement.

Employment Type: Full‑time, Fixed Term Contract (12 months).

Location: Newport – hybrid working, two days per week in the office.

Security Clearance Level: SC.

Internal Recruiter: Becky.

Salary: £26,298 per annum.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Loved reading about this job and want to know more about the sector?

We’re a leading provider in the UK of re‑imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long‑lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.

We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.