Process Analyst

Reed Talent Solutions; England; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading analytics firm in the UK is seeking a Process Analyst to support the development of customer-focused processes. The successful candidate will be responsible for mapping and analyzing processes to enhance efficiency and improve the customer experience. Strong skills in process mapping and relevant methodologies are essential, along with excellent communication abilities. This role offers a hybrid work environment and opportunities for career development.

Benefits

Generous Annual Leave

Pension scheme

Interest-free travel loans

Cycle to work scheme

Subsidised eye tests

Life assurance scheme

Employee assistance programme

Paid volunteering

Recognition scheme

Retail discounts

Qualifications

• Experience in process mapping is essential.
• Ability to analyze data effectively.
• Proven track record in facilitation of workshops.

Responsibilities

• Support the development of process governance.
• Develop standard process documentation.
• Conduct process assessments to identify improvements.

Skills

Process mapping using BPMN or Flowcharting

Strong analytical skills

Excellent communication

Experience with process improvement methodologies

Tools

MS Visio

Miro

Job description

Overview

Are you ready to become our new Process Analyst? Do you want to work for a purpose-driven organisation dedicated to making a positive difference in the lives of citizens across the UK? The Process Analyst plays a crucial role in supporting customer-focused teams by ensuring cross-team and cross-Directorate processes are well-documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.

Role Overview

The Process Analyst will report directly to Senior Operational Improvement Manager. In this role, you will be responsible for:

Key Responsibilities

• Support the development and implementation of Directorate-wide policy on process and procedure governance
• Develop standard process documentation, including simplified process maps and standard operating procedures
• Identify and document core processes across the Customer Directorate
• Conduct process assessments and analyse data to identify local variations and areas for improvement
• Collaborate with stakeholders to gather requirements and define process improvement goals
• Lead and facilitate process improvement workshops and brainstorming sessions
• Recommend process performance metrics to ensure ongoing efficiency and effectiveness
• Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation

You will need to demonstrate the following skills and experience

• Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience of using process improvement methodologies (e.g. Six Sigma, Lean)

About Us

The Money and Pensions Service (MaPS) is based in Bedford. This is a wonderful opportunity to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of MaPS are our values – caring, connecting, and transforming, which are the foundation of our success. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring We care about our colleagues and the people whose lives we are here to transform.
• Connecting We will transform lives through our ability to make positive connections.
• Transforming We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working

We take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [e-mail]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application
Open: 10th October 2025 | Deadline: 26th October 2025
Please submit an up-to-date CV that clearly outlines your recent experience and demonstrates how you meet the criteria for this role.

Step 2: Telephone Interview
Between: 10th October – 28th October 2025
Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.

Step 3: Final Stage Interview
Week commencing: 10th November
Successful candidates will attend a 1 stage formal interview with the MaPS team via Microsoft Teams
• Duration: Approximately 1 hour
• Format: Competency-based questions and a task
Please note if we cannot decide which is the preferred candidate after 1 interview we will hold a 2nd stage interview

Job Reference: MaPS00996
Close Date: 26/10/2025