Process Analyst

Expedia Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global travel technology company is seeking a Process Analyst based in London to support telecom service planning and lifecycle management. The ideal candidate will have strong analytical skills and experience with financial planning. Key responsibilities include managing telecom expenses, collaborating with finance, and maintaining inventory. Join a dynamic team working on innovative solutions in a diverse environment.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Qualifications

• Strong analytical and modelling skills using tools like SQL, Excel, Power BI, Tableau.
• Experience with financial planning, procurement, and expense management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support telecom service planning and provisioning.
• Maintain accurate inventory of data circuits and network hardware.
• Process invoices and manage telecom-related expenses.

Skills

Strong analytical and modelling skills

Experience with financial planning

Excellent communication skills

Ability to present data clearly

Comfortable in dynamic environments

Education

Bachelor’s degree in Business Management

Tools

SQL

Excel

Power BI

Tableau

Job description

Process Analyst

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

Expedia Group’s Telecom Expense Management (TEM) team is part of the InfoSec Division, supporting Global Technology Operations across multiple brands and business units. Based in London, the team oversees telecom and IT service ordering, invoicing, forecasting, and cost optimization. We manage over 200 billing accounts and 100+ provisioning orders annually, working closely with internal stakeholders and external partners to ensure efficient service delivery and financial control.

In This Role You Will:

• Support telecom service planning, provisioning, and lifecycle management
• Maintain accurate inventory of data circuits and network hardware
• Process invoices and manage telecom‑related expenses
• Collaborate with Finance and Procurement on forecasting and budgeting
• Track and manage vendor licenses, maintenance agreements, and purchase orders
• Identify opportunities for automation and cost efficiency
• Stay informed on telecom industry trends and advise on connectivity strategy

Experience and Qualifications:

• Strong analytical and modelling skills using tools like SQL, Excel, Power BI, Tableau
• Experience with financial planning, procurement, and expense management
• Excellent communication and stakeholder management skills
• Ability to present data clearly to technical and non‑technical audiences
• Comfortable working in a fast‑paced, dynamic environment
• Bachelor’s degree in Business Management, Financial Management, or equivalent experience

Nice to have:

• Experience managing IT and telecom expenses
• Familiarity with Accounts Payable tools (Oracle, SFTP)
• Vendor management and contract negotiation experience
• Technical knowledge of IP networking, internet/cloud/private line services
• Experience with automation tools (API, SaaS platforms)
• Prior use of a 3rd party TEM tool (e.g., Calero VeraSMART)

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

For further information, and to apply, please visit our website via the “Apply” button below.