Process Analyst

Reed Talent Solutions; Bedford; Hybrid; GBP 50,000; Full time

Job summary

A purpose-driven organisation in the UK is seeking a Process Analyst to support customer-focused teams. The role involves mapping and analysing processes for improvement, developing documentation, and collaborating with stakeholders. Candidates should have experience in process mapping and strong analytical skills. This position offers a competitive salary of around £50,000 and hybrid working arrangements.

Qualifications

• Experience in process mapping using BPMN or flowcharting.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Support the development and implementation of process governance policy.
• Develop standard process documentation including process maps.
• Identify and document core processes across the Customer Directorate.
• Conduct process assessments and analyse data for improvement.
• Collaborate with stakeholders to define process improvement goals.
• Lead process improvement workshops.
• Recommend process performance metrics.
• Collaborate with IT to leverage technology for process optimisation.

Skills

Process mapping

Analytical skills

Problem-solving skills

Communication

Collaboration

Tools

MS Visio

Miro

Job description

Process Analyst

c.£50,000 per annum – Bedford – 12 Month FTC – Hybrid Working

Are you ready to become our new Process Analyst? Do you want to work for a purpose‑driven organisation dedicated to making a positive difference in the lives of citizens across the UK?

The Process Analyst plays a crucial role in supporting customer‑focused teams by ensuring cross‑team and cross‑Directorate processes are well‑documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.

Role Overview

The Process Analyst will report directly to the Senior Operational Improvement Manager. In this role, you will be responsible for:

Key Responsibilities

• Support the development and implementation of Directorate‑wide policy on process and procedure governance
• Develop standard process documentation, including simplified process maps and standard operating procedures.
• Identify and document core processes across the Customer Directorate
• Conduct process assessments and analyse data to identify local variations and areas for improvement
• Collaborate with stakeholders to gather requirements and define process improvement goals
• Lead and facilitate process improvement workshops and brainstorming sessions
• Recommend process performance metrics to ensure ongoing efficiency and effectiveness
• Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation

Required Skills and Experience

• Experience in process mapping (using BPMN or flowcharting) with software such as MS Visio and Miro
• Strong analytical and problem‑solving skills
• Excellent communication and collaboration abilities....