Problem Manager - Automotive

Luxoft; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global software services company in the United Kingdom is seeking a Problem Management Lead to oversee activities in compliance with ASPICE. The ideal candidate will have experience in the automotive sector, strong organizational skills, and the ability to lead cross-functional teams. This role requires an analytical mindset for root cause analysis and excellent communication abilities, particularly in English. Join us to drive innovative solutions for the future of automotive technology.

Qualifications

• Proven experience in problem management within the automotive or embedded systems domain.
• Strong understanding of software development lifecycle and hardware-software integration.
• Familiarity with ISO 26262, ASPICE, and other automotive standards.
• Excellent organizational and communication skills.
• Analytical mindset and structured problem-solving skills.
• Attention to detail in documentation and tracking.
• Resilience and adaptability in dynamic environments.
• Experience with tools such as JIRA, Confluence, ALM/Octane.
• Ability to work independently and manage multiple priorities.
• Fluent in English; German language skills are a plus.

Responsibilities

• Lead and coordinate activities related to the Problem Resolution Management process.
• Develop and maintain the Problem Resolution Management Plan.
• Establish and manage the Problem Log.
• Collaborate with cross-functional teams to investigate root causes.
• Monitor and report on problem resolution progress.
• Facilitate problem review meetings and capture lessons learned.
• Support internal and external compliance activities.
• Monitor problem trends and drive preventive actions.
• Provide metrics regarding project health.

Skills

Problem management experience

Software development lifecycle understanding

ISO 26262 familiarity

Excellent communication skills

Analytical mindset

Attention to detail

Resilience and adaptability

Experience with JIRA

Ability to work independently

Fluency in English

Education

Bachelor's or Master’s degree in Engineering or Computer Science

Tools

JIRA

Confluence

ALM/Octane

Job description

Project description

LUXOFT is one of the major software services companies worldwide. We deliver professional software services in multiple business verticals such as finance, automotive, and digital transformation. Supporting large vehicle manufacturers in the area of development, production, and aftersales is LUXOFT's ambition. The software inside a vehicle was traditionally expected to be a very controlled and self-contained environment. Equipping cars with perception and machine intelligence changes a lot in the overall picture of the vehicle manufacturer. LUXOFT's goal is to empower our customers, with deep domain knowledge and smart solutions, to develop cars of the future. Great mechanical engineering is not the only criteria anymore for delivering the best cars in the world. Using state-of-the-art software technologies is key to provide the requested user experience.

Responsibilities

• Lead and coordinate all activities related to the ASPICE-compliant Problem Resolution Management process.
• Develop and maintain the Problem Resolution Management Plan in alignment with project and customer requirements.
• Establish and manage the Problem Log, ensuring accurate documentation and traceability of all identified problems.
• Collaborate with cross-functional teams (engineering, testing, quality assurance, and customer support) to investigate root causes and implement corrective actions.
• Monitor and report on problem resolution progress, ensuring adherence to SLAs and escalation procedures.
• Facilitate problem review meetings and ensure lessons learned are captured and shared.
• Support internal and external ASPICE assessments, audits, and compliance activities related to problem management.
• Monitor problem trends and drive preventive actions and process improvements.
• Provide metrics to management regarding project health, defects, and issues

SKILLS

Must have

• Proven experience in problem management within the automotive or embedded systems domain.
• Strong understanding of software development lifecycle, and hardware-software integration.
• Familiarity with ISO 26262, ASPICE, and other automotive standards.
• Excellent organizational and communication skills, able to communicate with a customer stakeholders, management and a team
• Analytical mindset, skilled in root cause analysis and structured problem-solving techniques.
• Attention to detail, ensures accuracy and completeness in documentation and tracking.
• Resilience and adaptability, thrives in dynamic environments and can manage multiple priorities under pressure.
• Experience with tools such as JIRA, Confluence, ALM/Octane or equivalent problem tracking systems.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluent in English; German language skills are a plus

Nice to have

• Bachelor's or Master’s degree in Engineering, Computer Science, or a related field
• Experience working with OEMs or Tier-1 suppliers
• Certification in ITIL or similar service management frameworks
• Experience with scripting languages, especially Python