Proactive Tenancy Fraud Officer

The Barnet Group; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority trading company in the UK is seeking a Proactive Tenancy Fraud Officer for a one-year contract. This role involves leading tenancy fraud prevention initiatives, conducting audits, and collaborating with enforcement teams to combat fraud. Ideal candidates will have experience in housing management, strong communication and investigative skills, and a good understanding of housing legislation. The position offers competitive benefits and promotes a supportive and inclusive workplace.

Benefits

Flexible Pension and Benefits allowance – 5% of salary

Medical Cash Scheme and Dental Insurance

25 days annual leave (increasing with service)

Option to buy or sell up to five days annual leave per year

Employee Assistance Programme

Eye care Vouchers

Volunteering Activities

Flexible and agile working

Career progression and mentorship

Access to extensive training opportunities

Mental Health First Aiders

Supportive, inclusive culture

Qualifications

• Experience in housing management or a related field.
• Strong understanding of housing legislation and tenancy enforcement.
• Excellent communication, customer service, and investigative skills.

Responsibilities

• Lead proactive tenancy fraud prevention initiatives.
• Conduct tenancy audits and take legal action when necessary.
• Collaborate with enforcement teams to reduce fraud risk.

Skills

Housing management experience

Understanding of housing legislation

Communication skills

Customer service skills

Investigative skills

Legal document preparation

IT proficiency (Microsoft Word, Excel)

Job description

Job Summary

Are you a proactive, results-driven professional with an investigative mindset? Do you believe social housing should be reserved for those in genuine need? If so, The Barnet Group invites you to join us as a Proactive Tenancy Fraud Officer for a one year contract. This is a unique opportunity to work in partnership with the Corporate Anti-Fraud Team (CAFT) to identify and recover properties subject to tenancy fraud, ensuring they are returned to those who truly need them.

The role of Proactive Tenancy Fraud Officer will be responsible for the delivery of excellent housing management services to all of our customers across a range of tenures including all Barnet Homes properties with a focus on proactively identifying properties subject to potential fraud.

Responsibilities

• Lead proactive tenancy fraud prevention initiatives across Barnet Homes properties.


• Conduct tenancy audits and take legal action where necessary.


• Collaborate with CAFT and other enforcement teams to reduce fraud risk.


• Use data matching tools to identify irregularities and focus investigations.


• Support vulnerable residents and contribute to safeguarding efforts.


• Maintain accurate records and casework systems.


• Promote fraud awareness across stakeholder services.

Qualifications

• Experience in housing management or a related field.


• Strong understanding of housing legislation and tenancy enforcement.


• Excellent communication, customer service, and investigative skills.


• Ability to work independently and manage competing priorities.


• Confidence in preparing legal documents and attending court.


• IT proficiency, especially in Microsoft Word and Excel.

About The Barnet Group

At The Barnet Group, we’re proud to be an inclusive employer. We celebrate individuality and value the unique perspectives each person brings. We’re committed to creating a workplace where everyone feels respected, supported, and able to be their authentic self.

The Barnet Group is a local authority trading company, wholly owned by Barnet Council, and established in February 2012. With around 1,000 employees, we deliver a wide range of housing and care services through our subsidiaries:

• Barnet Homes, managing social housing and homelessness services;


• Your Choice Barnet, providing adult social care;


• Opendoor Homes, developing over 300 new homes in the borough;


• Bumblebee Property, an online estate agency serving Barnet and surrounding areas;


• TBG Flex, supporting employment and skills development.

We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below.

Benefits

• Flexible Pension and Benefits allowance – 5% of your salary


• Medical Cash Scheme and Dental Insurance


• 25 days annual leave (increasing with service)


• Option to buy or sell up to five days annual leave per year


• Employee Assistance Programme


• Eye care Vouchers


• Volunteering Activities


• Flexible and agile working


• Career progression across the organisation with our mentoring programme and apprenticeships


• Access to extensive learning and training opportunities with learning pool platform


• The Barnet Group is a mindful employer with trained Mental Health First Aiders


• A supportive, inclusive culture that values diversity