Proactive Healthcare Admin Assistant – Patient Services

NHS; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wakefield is seeking a proactive Administration Team Member to enhance communication and support administrative processes. The ideal candidate will possess strong interpersonal skills, be competent in Microsoft Office Suite, and have experience with SystmOne. Responsibilities include managing patient inquiries, maintaining records, and providing administrative support. This role calls for someone well-versed in office dynamics, focused on ensuring smooth operations within a busy health sector environment.

Qualifications

• Strong protocol knowledge essential for administration tasks.
• Ability to manage communication effectively across staff groups.
• Experience in a busy office environment is crucial.

Responsibilities

• Respond to and forward enquiries from patients and external organisations.
• Process new patient registrations and manage deductions accurately.
• Maintain and update patient records in line with policies.
• Support the flow of information across teams.
• Handle scanning, photocopying, reporting, and general office tasks.
• Manage subject access requests in compliance with regulations.
• Assist with additional duties as required.

Skills

Good interpersonal and communication skills

Competent with Microsoft Office Suite

Experience using SystmOne

Education

5 GCSEs (including Maths & English) or equivalent

Tools

Microsoft Office Suite

SystmOne

Job description

A healthcare organization in Wakefield is seeking a proactive Administration Team Member to enhance communication and support administrative processes. The ideal candidate will possess strong interpersonal skills, be competent in Microsoft Office Suite, and have experience with SystmOne. Responsibilities include managing patient inquiries, maintaining records, and providing administrative support. This role calls for someone well-versed in office dynamics, focused on ensuring smooth operations within a busy health sector environment.