Pro Active Care Coordinator

Holderness Health; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare practice in Hull is seeking a Care Co-ordinator to enhance patient care by coordinating efforts across various healthcare professionals. The role requires experience in health care settings, excellent communication skills, and a proactive approach to managing patient needs. This position offers a supportive work environment along with competitive pay rates.

Benefits

25 days annual leave plus bank holidays

Access to NHS pension scheme

Qualifications

• Experience of working in a health or social care setting.
• Understanding of patient care needs.
• Excellent telephone manner for patient interactions.

Responsibilities

• Coordinate patient care from multi-disciplinary teams.
• Manage own workload to support patient care.
• Act as a key contact for patients and healthcare professionals.

Skills

Experience in health or social care

Administrative skills

Communication skills

Negotiation skills

Job description

Overview

As one of our Care Co-ordinators, you will be responsible for supporting the practice in delivering excellent patient care by co-ordinating different elements of care from multi-disciplinary teams within and outside the practice. We are currently seeking to recruit an additional Care Co-ordinator to join our Proactive Care Team. Working alongside our existing Care Coordinator team, Social Prescribing Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical teams, you will coordinate care suited to the needs of individual patients.

Responsibilities

• Service co-ordination and care-planning for patients, including providing patient support.
• Coordinate multidisciplinary team meetings and liaise with clinical and non-clinical teams within Holderness Health and across partner agencies.
• Act as a key point of contact for patients, carers and healthcare professionals to ensure joined-up care delivered by the right professional at the right time.
• Manage own workload with effective communication and negotiation to support patient care.

Qualifications and Experience

• Experience of working in a health or social care setting and an understanding of patient care needs.
• Sound administrative skills and experience of delivering high quality customer or patient care.
• Excellent communication and negotiation skills; confident in managing workload.
• Excellent telephone manner, with contact with patients predominantly by telephone.
• Willingness to travel between sites as required; the role is predominantly based on Hedon Road, Hull.

About the Role and Team

We are a large rural practice with approximately 34,000 patients. As a single-practice Primary Care Network, we have a significant opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must be willing to travel between sites as necessary.

Our team includes GPs, an extensive multi-disciplinary team of healthcare professionals and a dedicated patient services team.

Benefits and Terms

• We offer a welcoming practice environment.
• 25 days annual leave plus bank holidays; access to the NHS pension scheme.
• Part of the Proactive Care Team, central to the future care for complex and vulnerable patients.
• Salary: £12.21 to £13.30 per hour, in line with the Holderness Health Pay Policy.