Private Shopping Transaction Assistant

HARRODS; City Of London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading luxury department store in the City Of London is seeking a Transaction Assistant to deliver exceptional service to clients. You will support the Private Shopping team, handling client requests and payment processes. The ideal candidate is passionate about luxury service and possesses excellent customer service skills. This role offers a competitive salary and benefits including 22 days holiday and staff discounts.

Benefits

Competitive salary

22 days' holiday rising to 27

Birthday off

Up to 33% discount

Access to a competitive pension

Qualifications

• Passionate about delivering luxury service standards.
• Confident in decision-making for clients.
• Ability to develop and maintain relationships.

Responsibilities

• Work alongside Private Shopping team to enhance client experience.
• Support with payment processing and client requests.
• Arrange add-on services like alterations and deliveries.

Skills

Excellent customer service skills

Ability to multi-task

Knowledgeable in a range of currency

Flexible approach

Initiative

Organised and methodical

Team player

Job description

We are looking for a Transaction Assistant to join our fast‑paced and diverse team of Private Shoppers. Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us.

About the Role

As a Transaction Assistant you will be working alongside our Private Shopping team, responsible for delivering a seamless client experience at point of sale.

• Adhering to the Harrods Policy, Procedures and due diligence guidelines.
• Upholding the Harrods Values and striving to deliver the best luxury service at point of sale by providing an impartial central support to our Private Shopping team.
• Assisting the Private Shopping team with their client shopping requests, this might be during an appointment or afterwards with payment processing, packing and dispatch.
• Arranging add on services such as alterations, gift wrapping, arranging a delivery and other services across the store.
• Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in‑store specialist teams.

About You

You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. You will ensure that you develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities.

In order to be successful for this role, you will possess the following skills and behaviours:

• Passionate about delivering the very best for our clients, and luxury service standards at all times.
• Able to multi‑task within a busy environment.
• Knowledgeable in a range of currency.
• A flexible approach to working within a large team, including assisting one or more Private shoppers at once.
• Initiative and the ability to think on your feet.
• Process orientated, organised and methodical in your approach to any given task.
• A team player and collaborative style.

About Us

At Harrods, we're one of the world's leading luxury department stores and we're becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world‑leading brands meet world‑class service.

Our Promise to You

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you'll have the satisfaction of working with world‑class brands and a team that's setting the standards for the industry.

As you build a long‑lasting career with us, you will enjoy a package that includes a competitive salary of £28,840, 22 days' holiday (rising to 27 days) and your birthday off, up to 33% Harrods' discount, plus access to a competitive pension.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.