Private Sector Housing Technical Support Officer

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 21,000 - 22,000; Part time

Job summary

A local council in Tees Valley is looking for an enthusiastic individual to join the Private Sector Housing Team on a part-time basis. This role focuses on processing HMO licence applications and providing support to landlords. The ideal candidate will possess good customer service skills and experience in business administration. Offering a competitive salary and comprehensive benefits, this position is ideal for those looking to make a difference in the community.

Benefits

Competitive salary up to £21,749

27 days annual leave, rising to 32

Generous Pension Scheme

Learning & development opportunities

Qualifications

• Some knowledge of the principles of HMO Licensing.
• Experience of business administration, including customer documents and payments.
• Ability to deal with people in a calm and helpful manner.

Responsibilities

• Process HMO licence applications.
• Issue licences to landlords.
• Provide support and assistance to landlords.

Skills

Knowledge of HMO Licensing

Business administration experience

Good customer service skills

Experience with management information systems

Good communication skills

Good interpersonal skills

Job description

Overview

Do you want to work in a role that makes a difference to the people of Stockton-on-Tees who live in privately rented accommodation?

Well look no further – this is the opportunity for you!

The Housing & A Fairer Stockton-on-Tees service are looking to appoint an enthusiastic, innovative and self-motivated individual to join the Private Sector Housing Team to help with the delivery of HMO Licensing within the borough and supporting the Private Sector Housing Team.

This is a fixed-term post and the expected duration is 24 months from start date.

The emphasis in this role is on processing HMO licence applications, issuing of licences, and providing support and assistance to landlords.

Qualifications

• Some knowledge of the principles of HMO Licensing
• Experience of business administration, including recording receipt of customer documents and payments
• Good customer service skills, including the ability to deal with people in a calm and helpful manner
• Experience of working with management information systems, including the input of accurate information to ensure proper record keeping
• Good written and verbal communication skills
• A willingness to assist with property and area inspections from time to time.

Good interpersonal skills along with a flexible and professional approach to work and embracing the Council’s culture statement are essential.

As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application. For further information, please refer to the council’s secondment policy.

This is a part-time role of 30 hours per week and the actual salary for the role is £21,407 - £21,749.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

Benefits

• A competitive salary of up to £21,749
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

If you are interested then take a look at the Job Description and Person Specification. If you want to know more about the role please contact Paul Davies, Private Sector Housing Team Leader on 01642 526590 or via e‑mail: [e-mail]

For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website: https://www.stockton.gov.uk/careers

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Northeast Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘[e-mail]’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.