Private Patient Manager

NHS; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Chesterfield is seeking a motivated Private Manager to enhance their private patient services. The ideal candidate will have commercial awareness, experience in healthcare (ideally ophthalmology), and excellent communication skills. Responsibilities include developing a growth strategy, liaising with patients, and building relationships with stakeholders. This role offers part-time or full-time options with various working patterns.

Benefits

Free parking

Holiday purchase

Life assurance

Cycle to work scheme

Learning and development courses

Additional leave on your Birthday

Qualifications

• Proven track record in customer relationship management and business development.
• Passion for delivering excellent customer experience.
• Ability to engage and build relationships with stakeholders at all levels.

Responsibilities

• Develop a business growth strategy for private patients.
• Lead on providing patients with information about treatment options.
• Build and maintain relationships with consultants and stakeholders.

Skills

Sales and customer service experience

Strong interpersonal skills

Effective communication skills

Analytical skills

Computer literacy

Job description

We are seeking a new and motivated Private Manager to join Newmedica North Derbyshire to grow our private patient business. The ideal candidate will be commercially aware and have experience in Healthcare, ideally Ophthalmology. Excellent communication skills, and a passion for delivering patient and customer excellence. They will be at ease working with Private patients to understand their needs and ensure we delight our patients with outstanding service and outcomes.

The successful person will liaise with self-pay and medically insured patients, local referring teams, consultant and administrative teams to deliver the ambitious growth targets that Newmedica North Derbyshire have for Private patient activity.

Full or Part time applicants considered. Patterns of work could include weekends and an evening session to support the delivery of private activity as the service grows.

Main duties of the job

• Develop and deliver a business development / growth strategy for increasing revenue from self-pay and insured customers in line with Newmedica North Derbyshire's business plan.
• Develop the pipeline of private patient enquiries and convert these enquiries to initial outpatient appointments.
• Lead on providing patients with information around alternative treatment options based on their lifestyle preferences.
• Support Consultant appointment capacity being fully utilised by working with the SMT and attendance at key meetings.
• Work effectively with the Operational Director and SMT to identify new business opportunities and develop existing services to drive growth in line with business plans.
• Ensure private patients and key stakeholders contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth. Consistently reviewing patient and service user feedback to improve.
• Build and maintain excellent relationships with consultants and all internal and external stakeholders in order to maximise opportunities and encourage loyalty.
• Understand PMI networks and consultant inclusion.
• Provide effective support to members of the admin team in the delivery of our private patient service.
• Develop in-depth knowledge of Newmedica services and product offerings.
• Work closely with clinicians, service managers and clinical leads to deliver a premium service.

About us

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England. We provide services for NHSICB, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 225,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

Person Specification

Experience

• Sales and customer service experience with proven track record in customer relationship management and business development.
• Tenacious in identifying sales and business development growth opportunities and experience of executing delivery of challenging business and budget deliverables.
• Passion and proven ability to deliver an excellent customer experience for all patients.
• Confident in engaging and building relationships with stakeholders at all levels.
• Strong interpersonal, planning and organisational skills.
• Effective written and verbal communication skills.
• Good analytical skills.
• A proven ability to work in both a team environment and independently.
• Flexible and adaptable with a proactive and innovative approach to the role.
• Strong computer skills and literacy.

Benefits

• Free parking
• Holiday purchase
• Life assurance
• Cycle to work scheme
• Learning and development funded courses
• Additional days leave on your Birthday

Additional responsibilities include promoting and marketing Newmedica, supporting development for others, adhering to company policies including Equality and Diversity and Health and Safety, promoting the purpose and vision of Newmedica, and undertaking any other duties commensurate with the grade of the post.

Safeguarding: All employees and contractors must comply with Newmedica's safeguarding policies and procedures. All individuals must understand their role in protecting adults and children at risk of abuse.