Private Imaging and Sports Services Coordinator

LivingCare Group; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Quality working environment

Birthday day off

Annual pay review

Job summary

LivingCare Group is seeking a proactive Private Imaging Coordinator to manage the booking process for private and sports imaging services from Thorpe Park Head Office. You will be the first point of contact for patients, referrers and sports clubs, ensuring prompt, professional responses and efficient scheduling.

You will drive revenue by upselling services, building relationships with referrers and clients, and contributing to the commercial success of the private imaging function.

Qualifications

• Experience in front-line customer service or reception.
• Ability to identify opportunities to upsell services.
• Familiarity with CRM systems and data entry.

Responsibilities

• Manage online and telephone booking of private and sports imaging services.
• Control waiting times and escalate where appropriate.
• Ensure delivery of company KPIs for private imaging.
• Respond to enquiries via email and telephone.
• Record customer details on the database as required.
• Complete all processes for booking appointments.
• Support development of private and sport imaging services.
• Promote private imaging and sports services to maximise bookings and revenue.
• Convert enquiries into confirmed appointments using effective communication/sales techniques.
• Identify upselling and cross-selling opportunities.
• Build strong relationships with referrers, patients and sports organisations.
• Support marketing/business development initiatives to grow the service.
• Monitor conversion rates and help improve sales performance metrics.

Skills

Customer service

Sales techniques

Communication

Teamwork

Multi-tasking

Education

Customer care training or equivalent experience

Tools

CRM software

Job description

Private Imaging and Sports Services Coordinator

Overview

We are seeking an enthusiastic and dedicated Private and Sports Imaging Coordinator to join our team at Thorpe Park Head Office. This role will be the first point of contact for all patients, referrers and sports clubs contacting LivingCare in relation to our Private Imaging services. We require an individual who is actively able to multi-task, work under pressure and maintain the highest customer service standards. This role is responsible for ensuring a prompt and professional service to all enquiries made via email and telephone. You will respond to general enquiries, including facilitation of any booking enquiries. You will work closely with the rest of the operational team to ensure clear lines of communication and service delivery are provided in line with customer expectations.

In addition to delivering outstanding customer service, the post holder will play a key role in driving revenue growth and promoting private imaging services, ensuring all interactions maximise booking conversions and service uptake. The successful candidate will actively identify opportunities to upsell services, build strong relationships with referrers and clients, and contribute to the commercial success of the private imaging function.

• Managing the online and telephone booking of private and sports imaging services across the company.
• Managing waiting times and escalating where appropriate
• Ensuring delivery of company KPIs
• Responding to enquiries over email and telephone
• Recording customer details on the appropriate database as required
• Ensuring all processes are completed for customers booking appointments with LivingCare
• Keeping track on waiting times and escalating where appropriate
• Any responsibility within the customer service function.
• Support the development of private and sport imaging services.
• Actively promote private imaging and sports services to maximise bookings and revenue
• Convert enquiries into confirmed appointments through effective communication and sales techniques
• Identify upselling and cross-selling opportunities where appropriate
• Build and maintain strong relationships with referrers, patients, and sports organisations to encourage repeat business
• Support marketing and business development initiatives to grow the private imaging service
• Monitor conversion rates and contribute to improving sales performance metrics

Qualifications

Customer care training or equivalent experience

Skills and competencies

• Knowledge of diagnostic imaging is desirable however full training will be provided
• Strong sales and negotiation skills
• Ability to influence and convert enquiries into bookings
• Commercial awareness and understanding of revenue targets
• Confidence in promoting services and handling objections
• Teamworking
• Competent in using IT and CRM systems

The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team. They will have access to internal and external training for the role.

Training

This role will have access to external and in house training courses.

Annual appraisals and professional development plans will be performed and acted upon appropriately.

Ongoing Support

The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team.

Key Relationships

This role will link with a variety of key stakeholders including:

• Director of Clinical Services & Governance
• Clinical Services Manager
• Head of Patient Experience
• Administrators
• Clinical Staff

Behaviours and Values

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

Managing self and others:

• Take care of your own wellbeing and that of your staff
• Manage yourself and your emotions
• Share your knowledge and experience
• Use appropriate language when communicating to others to ensure they understand
• Be positive – focus on what you can do and why something will/could work
• Actively seek feedback and act on it (where appropriate)
• Know when to step in and do it yourself and when to leave others to have a go
• Be self-aware: know your strengths and development needs and look for ways to develop.
• Be visible and approachable

About us

LivingCare Group operates across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a growing portfolio of private provision. We work across GP practices and within our own centres in Yorkshire.

Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.

Why Choose us?

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.

We fully believe in investing in our staff to help them reach their career goals and full potential. We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.

Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.

We are also proud to be a Disability Confident Committed Employer (Level 1).

Find out more about Disability Confident at: www.gov.uk/disability-confident #DisabilityConfident

What we offer our employees

• Free onsite parking.
• Quality working environment
• Day off for your birthday
• Work life balance is a priority here at LivingCare, with services running at sociable times.
• Blue Light Card NHS discount at a range of shops and restaurants
• Access to the Employee Assistance Programme
• Annual pay review
• Culture matrix programme: we organise special events every month to support our teams
• Celebrating success: this programme gives rewards to our team member who have gone above and beyond
• Supermarket vouchers: we give these out every month as part of our supermarket sweep competition

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