Private Client Wine & Whisky Portfolio Manager

Hackstons; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Career progression

Exposure to HNW clients

Collaborative environment

Company pension

Cask Loyalty Programme

Staff discount

Job summary

Hackstons in Knightsbridge, London, is seeking a Private Client Account Manager to own a portfolio of high-net-worth clients, matching their collecting goals with wines, whiskies and spirits through regular phone, email, and in-person contact.

You will also support day-to-day Knightsbridge store operations and take part in tastings and events, aiming to deliver exceptional service and drive sales toward monthly targets using CRM and ordering systems.

Qualifications

• Minimum WSET Level 2 or above in Spirits and/or Wine (Essential).
• Strong passion and knowledge of whisky, fine spirits, champagne, and wine.
• Comfortable using CRM and ordering software as part of daily routine.

Responsibilities

• Build and manage your own portfolio of private clients, understanding their budgets, tastes, and collecting goals.
• Source fine and rare wines, whiskies, and spirits to client briefs, drawing on our range, allocations, and market contacts.
• Present suitable opportunities to the right clients at the right moment, including new releases, allocations, and cask offerings.
• Advise clients on building and balancing a collection, including what to hold in storage and what to drink.
• Guide clients from first enquiry through to completed purchase, handling quotes, orders, and follow-up accurately.
• Keep a strong grasp of market pricing, availability, and trends so your advice is credible.
• Take inbound client calls and progress towards a diary of scheduled outbound conversations as your portfolio grows.
• Work to monthly sales targets, with coaching and support from the management team.
• Record client preferences, conversations, and orders in our CRM and ordering systems.
• Turn good service into repeat business and referrals, and introduce our cask, storage, and insurance services where relevant.

Skills

Customer relationship skills

Telephone communication

Target-driven

CRM software

Education

WSET Level 2 or higher (Spirits/Wine)

Tools

CRM software

Ordering software

Job description

Hackstons in Knightsbridge, London, is seeking a Private Client Account Manager to own a portfolio of high-net-worth clients, matching their collecting goals with wines, whiskies and spirits through regular phone, email, and in-person contact.

You will also support day-to-day Knightsbridge store operations and take part in tastings and events, aiming to deliver exceptional service and drive sales toward monthly targets using CRM and ordering systems.