Private Client Manager Harrods

Abercrombie & Kent; Hyde Park Corner; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury travel company in Hyde Park Corner is seeking a customer service professional to provide exceptional client care and support in achieving sales goals. The ideal candidate will have previous travel and luxury retail experience, along with strong relationship-building skills. This role offers an array of benefits, including a company pension plan and generous annual leave.

Benefits

Company pension plan

25 days annual leave

Discounted trips

Discounted gym membership

Life assurance

Enhanced Paid Parental Leave

Employee Assistance Program

Cycle to work scheme

Regular social events

Qualifications

• Previous travel experience required.
• Luxury retail experience preferred.

Responsibilities

• Provide personal customer service demonstrating exceptional product knowledge.
• Meet or exceed established sales goals.
• Design custom tailor-made itineraries.
• Manage financial aspects of booking in accordance with company guidelines.

Skills

customer service

sales skills

destination knowledge

relationship building

luxury retail experience

Tools

CRM

Amadeus

Job description

Providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality client relationships to achieve business goals whilst being an ambassador for Abercrombie & Kent and Harrods.

Responsibilities

• Demonstrate competency of destination knowledge worldwide and product (Tailor Made, Small Group Journeys, LECs, Private Jet, Inspiring Expeditions)
• Meet or exceed established sales goals
• Conduct face to face client sales meetings and appointments
• Develop and maintain a network of existing and new clientele through outbound sales calls, emails and in person appointments (including international) in order to build relationships
• Building Client base of repeat business
• Pro‑active engagement of database
• Exude the Harrods' standards: manners, presentation and service
• Contribute to and attend client events
• Support with partnerships with other Harrods' concessions
• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
• Design custom tailor made itineraries in consultation with guests for FIT and custom groups
• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
• Communicate and advocate product and price value in support of successful conversions
• Confirm required services with DMC and Third Party suppliers
• Confidently use the CRM
• Manage all financial aspects of booking in Travel Studio according to company guidelines
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe
• Research flight schedules, hotel availability and other Amadeus procedures as necessary
• Meet or exceed established A&K Service standards
• Maintain a minimum number of hours available on the phone per department guidelines
• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
• Collaborate with internal departments to facilitate booking process and sales
• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
• Sales projects as determined by management

About you

• Previous travel experience
• Luxury retail experience

What we offer

• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted Gym Membership - we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Life assurance
• Enhanced Paid Parental Leave - 18 weeks full pay regardless of gender
• Employee Assistance Program - includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events
  Come and join one of the world's leading luxury travel brands.

A&K Travel Group

A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world's oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic., Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.