Private Client Manager Harrods

Abercrombie & Kent; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury travel brand in the UK seeks a dedicated professional to provide exceptional customer service and manage client relationships. You will be responsible for developing a network of clientele, designing tailor-made itineraries, and ensuring booking accuracy. Ideal candidates will have prior travel and luxury retail experience, along with strong interpersonal skills and a proactive approach to customer engagement.

Benefits

Company pension plan

25 days annual leave

Discounted gym membership

Life assurance

Enhanced paid parental leave

Employee assistance program

Cycle to work scheme

Season ticket loans

Regular social events

Qualifications

• Previous travel experience.
• Luxury retail experience.

Responsibilities

• Provide world-class personal customer service.
• Develop and maintain a network of clientele.
• Design custom itineraries for guests.
• Manage financial aspects of bookings.

Skills

Customer Service

Client Relationships

Account Management

Issue Resolution

Job description

Job Description

Come and join one of the worlds leading luxury travel brands.

A&K Travel Group is a dynamic collection of travel and cruise companies including Abercrombie & Kent Crystal and the worlds oldest travel agency Cox & Kings. We create unique immersive travel experiences worldwide. Our people make us a great place to work fostering a supportive environment with ongoing training and global career opportunities. We also make a difference : Abercrombie & Kent Philanthropy has supported communities for 40 years and we were recognised by Which for exceptional client care during the pandemic.

About the role

Providing a world-class personal customer service demonstrating exceptional product knowledge and building quality client relationships to achieve business goals whilst being an ambassador for Abercrombie & Kent and Harrods.

Demonstrate competency of destination knowledge worldwide and product (Tailor Made Small Group Journeys LECs Private Jet Inspiring Expeditions)

Meet or exceed established sales goals

Conduct face to face client sales meetings and appointments

Develop and maintain a network of existing and new clientele through outbound sales calls emails and in person appointments (including international) in order to build relationships

Building Client base of repeat business

Pro-active engagement of database

Exude the Harrods standards : manners presentation and service

Contribute to and attend client events

Support with partnerships with other Harrods concessions

Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays anniversaries etc)

Design custom tailor made itineraries in consultation with guests for FIT and custom groups

Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)

Communicate and advocate product and price value in support of successful conversions

Confirm required services with DMC and Third Party suppliers

Confidently use the CRM

Manage all financial aspects of booking in Travel Studio according to company guidelines

Ensure all Travel Studio booking details are complete and accurate in accordance with

department guidelines

Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe

Research flight schedules hotel availability and other Amadeus procedures as necessary

Meet or exceed established A&K Service standards

Maintain a minimum number of hours available on the phone per department guidelines

Collaborate with Sales Assistants to coordinate all pre and final documents and assist with guest / TA contact

Collaborate with internal departments to facilitate booking process and sales

Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained

Sales projects as determined by management

About you

Previous travel experience

Luxury retail experience

What we offer

Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service

25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days

Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)

Discounted Gym Membership we offer a contribution of up to 35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex .

Life assurance

Enhanced Paid Parental Leave 18 weeks full pay regardless of gender

Employee Assistance Program includes access to wellbeing resources and counselling

1000 Recruitment Referral Bonus

Cycle to work scheme

Season Ticket Loans

Regular Social Events

If you have any queries about the position please email

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience : Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1