Private Banking Assistant

Lombard Odier; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious global investment firm in London seeks a Private Banking Assistant to provide operational support to Private Bankers. The ideal candidate will handle client administration, monitor accounts, and assist in client meetings, while ensuring compliance with regulatory requirements. This role requires strong organizational skills, client interaction experience, and fluency in English.

Benefits

Diverse and inclusive work environment

Opportunities for personal and professional growth

Qualifications

• History of direct client interaction with a professional approach.
• Experience in an international, multicultural environment.
• Knowledge of private banking administration and operations.

Responsibilities

• Support Private Bankers with account management tasks.
• Process client correspondence and maintain client records.
• Monitor accounts including cash management and overdrafts.

Skills

Organizational skills

Communication

Attention to detail

Team player

Fluency in English

Education

Minimum 'A' Level or relevant experience

Degree-level education (desirable)

IAD Level 4 (or equivalent)

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

"Rethink Everything" is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Private Banking Assistant (London)

Provide support to Private Bankers on all client‑focused operational tasks. Assist with client administration and client management, ensure that processes are carried out as efficiently and effectively as possible, and consistently act to deliver good outcomes for clients and prospects. Act as one of the client’s primary contact points and attend client meetings when requested.

YOUR ROLE:

• Support Private Bankers with all administrative duties relating to the life of an account (from opening to closing), process client correspondence/reporting, and where necessary communicate with the client in relation to queries.
• Support Private Bankers with the daily monitoring of accounts, including cash management, overdraft monitoring and open trade monitoring (for execution‑only accounts).
• Order input into G2 (Payments, Trades, Corporate Actions) as per client instructions received.
• Ensure appropriate filing/recording of all client documentation (e.g. account opening, change of circumstances, etc.).
• Notify Bankers of documentation issues/pending actions encountered in the course of developing business by the Private Bankers.
• Actively monitor risk dashboards/management information, resolve alerts before deadlines and liaise with Private Bankers where necessary.
• Assist Private Bankers in the production of pitches and presentation material for client review meetings (including investment and fee simulations).
• Lead and take part in remediations and projects (regulatory, risk, efficiency, new‑business based).
• Support other PBAs and their Private Bankers during busy periods and provide cover during sickness/absence.
• Adhere to Individual Code of Conduct rules including the Consumer Duty by acting to deliver good outcomes for customers.
• Attend regular meetings (face‑to‑face and calls) with other members of the PBA team, UK branch colleagues and wider Lombard Odier group (e.g. weekly kick‑off meetings, team meetings, manager one‑to‑ones, etc.). Strong relationships will need to be developed with our key support and governance functions in both Luxembourg and Geneva.

YOUR PROFILE:

• Minimum "A" Level or relevant experience.
• Experience of working in an international, multicultural environment.
• History of direct client interaction and ability to maintain a professional approach at all times.
• Highly organised with ability to prioritise workload accordingly.
• First‑rate communicator.
• Ability to be an effective team‑player and to develop sound working partnerships.
• Confidence to build strong professional relationships with other teams within the company.
• Detail‑oriented.
• Fluency in English.
• Technically competent in Microsoft Office particularly Excel, Word and PowerPoint (minimum intermediate level).
• Knowledge of corporate accounts, corporate trusts, personal trusts, individual and joint personal accounts, pension and SIPP accounts, ISA accounts.
• Broad knowledge and understanding of the main asset classes (equities and bonds) as well as other alternative assets.
• Thorough knowledge of private banking administration and operations (account opening, internal foreign exchange, money transfers, fixed and call deposits, subscription and redemption of mutual funds, corporate actions, income collection, etc.).
• Excellent knowledge of FCA compliance procedures and other regulatory requirements.
• Degree‑level education is desirable.
• IAD (Investment Advice Diploma) Level 4 (minimum or equivalent). NB support and funding will be provided for this, if not already achieved.
• Experience of working directly with a Private Banker/Relationship Manager is considered an asset.
• Experience of working with offshore support functions would be beneficial.

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while innovation fuels our progress. Respect underpins every interaction, and integrity shapes our actions. Together, we are one team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, equity and inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfil both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building diverse teams contributes to our successes and, to deliver on this, we actively embed diversity, equity and inclusion in our business strategy.

It is an exciting time to join our teams. All applications will be handled in the strictest confidence.