Prison Support - HMP Littlehey

HM Prison and Probation Service (HMPPS); Broughton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK governmental agency is seeking an Operational Support Grade to contribute to the daily operations of a busy prison. This full-time role involves supporting a range of activities including security searches, managing deliveries, supervising visitors, and monitoring CCTV. Ideal candidates should possess good communication and judgement skills, while no formal qualifications are required. The role features a variety of shifts, including weekends and nights.

Benefits

25 days annual leave increasing to 30 after 10 years

9 bank and public holidays

Access to a paid Level 2 customer service apprenticeship

Participation in Civil Service pension scheme

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• No formal qualifications are required.
• Ability to communicate effectively and work well in a team.
• Remain calm under pressure with sound judgement.

Responsibilities

• Support day-to-day running of the prison.
• Perform security searches at the gate.
• Manage deliveries and supervise visitors.
• Monitor phone calls and CCTV activity.
• Carry out desk duties and physical tasks.
• Work a variety of shifts, including weekends and nights.

Skills

Good communication

Calm under pressure

Team player

Good judgement

Common sense

Job description

Job Information

HMP Littlehey – Operational Support Grade – £29,432 – Full‑time

Overview

This Operational Support Grade role contributes to the daily operations of a busy prison. You will support a range of activities from security searches at the gate, managing deliveries, supervising visitors and monitoring phone calls and CCTV. The role combines desk duties with physical tasks such as lifting, carrying and escorting vehicles across the prison grounds.

Responsibilities

• Support day‑to‑day running of the prison
• Perform security searches at the gate
• Manage deliveries and supervise visitors
• Monitor phone calls and CCTV activity
• Carry out desk duties and physical tasks such as lifting, carrying and escorting vehicles
• Work a variety of shifts, including weekend and night shifts

Qualifications

No formal qualifications are required. You should be a good communicator, remain calm under pressure, be a great team player, and possess good judgement and common sense.

Benefits

• 25 days annual leave on appointment, increasing to 30 days after 10 years’ service (pro‑rata)
• 9 days bank, public and privilege holidays
• Access to a paid Level 2 customer service apprenticeship
• Participation in the generous Civil Service pension scheme
• Season ticket loans and retail discounts
• Employee Assistance Programme
• Cycle to Work scheme