Prison Offender Manager

Sodexo Ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a dedicated Prison Offender Manager in Manchester to aid in the rehabilitation of low to medium-risk offenders. The role involves assessment, case management, and fostering engagement in education and rehabilitation. Ideal candidates will have strong communication skills, empathy, and experience in dealing with vulnerable individuals. This position offers high-quality training and a supportive team environment focused on reducing re-offending and promoting public safety.

Benefits

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• Minimum 5 GCSEs (Grade A-C) or equivalent required.
• Strong interpersonal and written communication skills needed.
• Ability to analyze complex information for decision-making required.
• Experience working with individuals facing social or personal challenges is a must.
• Understanding of key offending-related issues is essential.

Responsibilities

• Lead the offender management process for low and medium-risk individuals.
• Conduct OASys assessments and sentence planning.
• Provide advice and prepare reports for parole hearings and justice agencies.
• Coordinate risk management strategies with internal and external partners.
• Encourage participation in rehabilitation and education programs.

Skills

Interpersonal skills

Written communication skills

Analytical skills

Empathy

Experience with vulnerable individuals

Understanding of substance misuse issues

Confidence in challenging behaviors

Education

5 GCSEs (Grade A-C) or equivalent

A-Level or degree in Criminology or related field

Tools

OASys

Job description

Job Advert: Prison Offender Manager

Location: HMP Forest Bank, Agecroft Road, Salford, M27 8FB

Make a Difference Where It Matters Most

At HMP Forest Bank, we believe in rehabilitation, not just containment. We're looking for a dedicated and skilled Prison Offender Manager to play a vital role in supporting offenders through their sentence — helping reduce re-offending and promoting a safer society.

This is your opportunity to make a meaningful impact on people’s lives, work in a collaborative and supportive environment, and be part of a service that puts public protection and personal development at its core.

About the Role

As a Prison Offender Manager, you will be responsible for the assessment, sentence planning, risk management, and ongoing supervision of low to medium-risk offenders, and offer support in the case management of high-risk individuals.

You’ll build constructive relationships with offenders to encourage engagement with education, employment, and rehabilitation opportunities — ultimately supporting their safe and successful reintegration into the community.

This is a specialist delivery role, and you’ll have access to high-quality training, professional development opportunities, and the chance to work within a multidisciplinary team of professionals committed to reducing re-offending and supporting offender rehabilitation.

Key Responsibilities

• Lead the full offender management process for low and medium-risk individuals.
• Conduct timely and high-quality OASys assessments and sentence planning.
• Provide professional advice and prepare reports for parole hearings, ROTL, MAPPA boards, and other justice agencies.
• Liaise with internal and external partners to coordinate risk management strategies.
• Encourage participation in rehabilitation, education, and employment programmes.
• Attend and contribute to meetings, boards, and hearings.
• Support probation officers with high-risk case management as required.
• Maintain accurate and timely records using case management systems (e.g., PNOMIS, OASys).
• Play a key role in safeguarding, public protection, and risk mitigation processes.
• Engage in continuous improvement and contribute to a positive team culture.

What We’re Looking For

Essential:

• 5 GCSEs (Grade A-C) or equivalent.
• Strong interpersonal and written communication skills.
• Ability to analyse complex information to inform decisions.
• Empathy and the ability to work with individuals from diverse backgrounds.
• Experience working with people who face a range of social or personal challenges.
• Understanding of key offending-related issues (e.g. substance misuse, accommodation).
• Experience with risk assessment, risk management, and planning.li>
• Confidence in challenging behaviours constructively and using professional authority.

Desirable:

• A-Level or degree in Criminology, Psychology, Sociology, or related field.
• Familiarity with national offender management standards and legislation.
• Experience using OASys or other case management tools.
• Experience representing organisations at formal hearings (e.g. parole boards, tribunals).
• Experience supervising or supporting individuals in a professional or voluntary setting.

About The Company

We're all about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.

We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.