Prison Offender Manager

Serco Limited; Leicester; On-site; GBP 34,000; Full time

Job summary

A leading provider of public services in the UK is seeking a Prison Offender Manager at HMP Doncaster. This role involves managing a caseload of offenders to support rehabilitation and reduce reoffending. You will collaborate with various departments and maintain professional boundaries while motivating offenders to achieve their goals. Competitive salary of £33,375 per annum plus benefits, with a commitment to professional development and diversity.

Benefits

Blue light discounts

Continuous professional development opportunities

Free on-site parking

Use of on-site gym

Subsidised meals

Qualifications

• Strong administrative skills and experience working in a busy office or operational environment.
• Excellent verbal and written communication skills.
• Competence with Microsoft Word and Excel.
• GCSEs in English and Mathematics.

Responsibilities

• Manage a caseload of low, medium, and high-risk offenders.
• Provide day-to-day guidance and support to offenders.
• Complete high-quality OASys assessments and case notes.
• Coordinate access to activities and interventions.

Skills

Strong administrative skills

Excellent verbal and written communication

Competence with Microsoft Word and Excel

Ability to manage caseloads

Motivational skills

Education

GCSEs in English and Mathematics

Job description

Position Overview

Serco Limited
Serco
- HMP DoncasterPermanent, Full Time
£33,375 per annum + Corporate Benefits Package

HMP Doncaster is a Category B local resettlement prison situated in South Yorkshire, housing up to 1,145 male offenders, including around 200 young offenders aged 18‑20. We are committed to creating a safe, secure and rehabilitative environment where positive change is encouraged and supported. Our workforce plays a crucial role in delivering high‑quality offender management that reduces reoffending and supports safer communities.

As a Prison Offender Manager within the Offender Management Unit, you will be a key part of the Offender Management in Custody (OMiC) model. You will manage a caseload of low, medium and high‑risk offenders, working collaboratively with Community Offender Managers and internal departments to deliver effective sentence planning, risk management and rehabilitation.

Key Responsibilities

• Provide day‑to‑day guidance, support and motivation to offenders, helping them understand and achieve their sentence plan objectives.
• Maintain regular face‑to‑face supervision, ensuring meaningful engagement and clear progress throughout their sentence.
• Support the maintenance and development of positive family and community ties as part of reducing reoffending.
• Coordinate access to activities, education, interventions and programmes identified within the sentence plan, preparing offenders for participation and reinforcing learning.
• Identify emerging risks, needs or barriers, and work with the Probation Offender Manager to review risk assessments and revise plans.
• Complete high‑quality OASys assessments, case notes, risk reports and sentence management documentation within required timelines.
• Deliver one‑to‑one rehabilitative work as specified in the sentence plan.
• Attend and contribute to multidisciplinary reviews and public protection processes, including IRMM and MAPPA meetings.
• Prepare written contributions and attend parole hearings, providing clear and factual information.
• Work effectively within the OMU as part of a professional, collaborative team at HMP Doncaster.
• Maintain strong working relationships with internal departments, external agencies and local criminal justice partners.
• Comply with all relevant PSIs, policies and Serco procedures.
• Take ownership of professional development, completing mandatory training and ongoing learning requirements.
• Provide flexible support across all OMU functions, undertaking reasonable duties as required to support operational needs.

Essential Skills and Experience

• Strong administrative skills and experience working in a busy office or operational environment.
• Excellent verbal and written communication skills.
• Competence with Microsoft Word and Excel.
• GCSEs (or equivalent) in English and Mathematics.
• Ability to manage caseloads, prioritise and meet deadlines.
• Ability to motivate and engage individuals while maintaining professional boundaries.

Desirable Skills and Experience

Understanding of Offender Management Unit operations or the OMiC model.

Experience working with offenders, vulnerable groups or in a criminal justice setting.

Degree in Criminal Justice, Psychology or a related field.

Why Serco

• Blue light discounts.
• Opportunities to gain additional qualifications.
• Continuous professional development opportunities.
• Opportunities to participate in an overtime scheme.
• A company passionate about diversity and inclusion.
• Free on‑site parking.
• Use of on‑site gym.
• Subsidised meals.
• Up to 6% contributory pension scheme.
• Serco benefits package.
• Includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts.
• Employee Assistance Programme.
• A safe and supportive culture.