Prison Custody Officer- Dundee

Mitie Group plc.; Dundee; On-site; GBP 23,000 - 26,000; Full time

Job summary

Mitie Group plc. in Scotland is seeking Prisoner Custody Officers to support the Justice Partners Escort and Court Custody Service in Scotland's courts. You will help maintain safety and welfare of detainees while upholding dignity and respect.

The role requires integrity, resilience and strong teamwork; prior custodial experience isn't essential, as training is provided and candidates from customer service, security or emergency services are welcome.

Qualifications

• Demonstrate integrity, professionalism and sound judgement.
• Remain calm and resilient in challenging situations.
• Possess strong communication and interpersonal skills.
• Be reliable, trustworthy and committed to high standards.

Responsibilities

• Supervising and caring for individuals held within court custody suites.
• Ensuring the safety, wellbeing and welfare of those in custody.
• Escorting individuals safely between custody suites and courtrooms.
• Conducting searches of individuals, holding areas and custody facilities in line with operational procedures.
• Supporting vulnerable and at-risk individuals through appropriate risk assessment and monitoring.
• Liaising with prison establishments, police custody teams, court officials and legal representatives.
• Maintaining security, order and professionalism within custody suites and court environments.
• Completing accurate records, reports and custody documentation.
• Working collaboratively as part of a team to ensure individuals arrive safely and on time for court appearances.

Skills

Integrity

Calm under pressure

Communication

Reliability

Teamwork

Respect

Record keeping

Physical fitness

Job description

Job Overview

Join Our Team and Make a Difference

Mitie is proud to be delivering the Justice Partners Escort and Court Custody Service (JPECCS) on behalf of the Scottish Prison Service.

We are looking for dedicated, resilient and professional individuals to join our Court Operations Team as Prisoner Custody Officers (PCOs). This is an exciting opportunity to play a vital role in Scotland's justice system, ensuring the safe, secure and respectful care of individuals attending court.

As a Prisoner Custody Officer, you'll help maintain the safety and wellbeing of those in custody while working alongside courts, prisons, police services and justice partners to support the efficient operation of Scotland's courts.

Main Duties

What You’ll Be Doing

As a Prisoner Custody Officer, no two days are the same. You will play a key role in maintaining a safe and secure environment while treating everyone in your care with dignity and respect.

Your responsibilities will include:

• Supervising and caring for individuals held within court custody suites.
• Ensuring the safety, wellbeing and welfare of those in custody.
• Escorting individuals safely between custody suites and courtrooms.
• Conducting searches of individuals, holding areas and custody facilities in line with operational procedures.
• Supporting vulnerable and at-risk individuals through appropriate risk assessment and monitoring.
• Liaising with prison establishments, police custody teams, court officials and legal representatives.
• Maintaining security, order and professionalism within custody suites and court environments.
• Completing accurate records, reports and custody documentation.
• Working collaboratively as part of a team to ensure individuals arrive safely and on time for court appearances.

What we are looking for

We are seeking candidates who:

• Demonstrate integrity, professionalism and sound judgement.
• Are calm and resilient when working in challenging situations.
• Possess strong communication and interpersonal skills.
• Are reliable, trustworthy and committed to high standards.
• Work effectively as part of a team.
• Are able to treat people fairly, sensitively and with respect.
• Can follow procedures and maintain accurate records.
• Have the physical fitness required to safely undertake the duties of the role. Previous custodial experience is not essential. We welcome applications from individuals with experience in customer service, security, military, emergency services, social care, healthcare and other people-focused roles.