Print Production Field Service Engineer

Taylor Higson; Caddington; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading global equipment business is seeking an experienced Field Service Engineer to support toner-based production print equipment. Offering a competitive salary package including benefits such as a 10% bonus, company car, and private health. If you have strong technical skills and a proven track record in the digital printing industry, we’d love to hear from you.

Benefits

Company car/allowance

10% bonus

Private health insurance

Life assurance

Enhanced pension contributions

Qualifications

• Proven experience as a Field Service Engineer or similar in the digital printing industry.
• Strong technical skills with toner-based equipment such as Xerox and Canon products.
• Valid driving license and willingness to travel.

Responsibilities

• Install, maintain, and repair toner-based production print equipment.
• Diagnose and troubleshoot technical issues.
• Provide on-site technical support and training to customers.

Skills

Technical trouble-shooting

Customer service

Attention to detail

Fault-finding skills

Education

HNC in Mechanics or Electrical Engineering

Tools

Diagnostic software

Job description

Field Service Engineer – Production Print – Luton

Industry competitive salary up to £40,000 package including 10% bonus, company car/allowance, private health, life assurance, and more. Home based with UK coverage.

We're working with a global equipment business that specialises in the field of imaging, information, and document solutions. Due to continued growth and success, they're seeking an experienced Field Service Engineer to join their service team.

The Role

• Install, maintain, and repair a range of equipment, primarily toner‑based production print equipment
• Act as a general point of escalation within the department
• Diagnose and troubleshoot technical issues, providing timely and effective solutions
• Monitor remote reporting software, pre‑empting breakdowns and arranging maintenance proactively
• Provide on‑site technical support and training to customers
• Maintain accurate records of service activities, including job reports and inventory management
• Collaborate with the technical support service agents and other team members to escalated and resolve complex issues
• Stay updated with the latest technological advancements and product updates

The Person

• Proven experience as a Field Service Engineer or similar within the digital printing industry within another capital equipment business, ideally with experience of toner‑based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar
• HNC in Mechanics or Electrical Engineering, or experience‑based equivalent
• Strong technical and electro‑mechanical fault‑finding skills
• Excellent problem‑solving abilities and attention to detail
• Outstanding customer service skills with the ability to communicate effectively
• Ability to work independently and manage a flexible schedule
• Valid driving licence and willingness to travel

Salary & Benefits

An industry competitive salary plus package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more, is on offer for this hire.

This role is an urgent hire, please get in touch for immediate consideration.