Print Operations Associate

Xerox Corporation; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology company is looking for a Print Room Support staff in the City of London. You will be responsible for ensuring high standards in copying, printing, and scanning operations while providing exceptional service to clients. The ideal candidate has strong communication skills, time management abilities, and relevant reprographics experience. This full-time role requires a proactive attitude and the capability to work within service-level agreements.

Qualifications

• Relevant reprographics experience including high volume copying/scanning equipment.
• Experience in a customer service-focused environment.
• Proven capability in developing support services within a business environment.

Responsibilities

• Provide support in day-to-day workflow within the Print Room.
• Ensure high volume copying, printing, and scanning to a high standard.
• Quality check all documents according to the processes.

Skills

Effective communicator

Time management skills

Good organisational skills

IT skills in Office

Able negotiator

Education

5 GCSE's including English and Maths

Tools

Adobe

MS Outlook

MS Word

MS Excel

Job description

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City

City of London

State/Province

London

Country

United Kingdom

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Thursday, August 14, 2025

Working time

Full-time

Ref#

20036336

Job Level

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Entry Level

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Purpose:

Working within a busy department, you will be expected to provide support in the day-to-day workflow within the Print Room, to ensure a smooth and efficient delivery of services, to a high standard for all clients in accordance with company policy and procedures.

Primary Responsibilities:

High volume copying, printing, and scanning to a high standard

• To ensure all documents are quality checked according to the processes in place
• Provide ‘first line’ fault finding capability on all Print Room machines, prior to placing a service call
• Procedure implementation, ensuring all work is completed accordingly
• Be aware of and strive to achieve performance targets and objectives in relation to the department
• Ensure continual improvement of team performance against targets and objectives in relation to the department
• Assist in prioritising the workload to meet client SLA’s
• Carry out any other reasonable tasks/duties to support the department as directed by line management
• Be familiar with, implement and adhere to the below company policies and procedures

Key Skills:

• Effective communicator, both verbally (face-to-face or over the phone) and in writing
• Able negotiator, effectively dealing with re-arranging deadlines where necessary
• Time management skills with the ability to plan work to meet challenging, conflicting and /or demanding pressures and deadlines
• Good organisational skills
• IT skills in Office (Outlook, Word, Excel), Adobe, Prisma Prepare, or similar

Personal Attributes/Qualities:

• Proactive, with a keen eye for detail
• Self- motivated, with a ‘can do’ attitude
• Flexible outlook

Experience and Knowledge:

• Relevant reprographics experience and knowledge of high volume copying/scanning equipment
• Experienced in a customer service/partnering environment; highly customer focused
• Proven capability in assisting with developing support services to a high standard within a demanding business environment
• Practical experience of working within a Service-Level Agreement and Key Performance Indicators
• Experience of working with third-party service providers
• Awareness of current Copyright Law and controls

Qualifications:

• Minimum of 5 GCSE’s (to include English and Maths) at Grade C or above (or equivalent) is desirable