Principal Technical Architect, Data & AI

Salesforce.com, Inc.; England; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading cloud technology company in the United Kingdom is seeking a Technical Architect to innovate solutions for diverse clients. This role requires strong communication skills and technical expertise in solutions engineering and cloud platforms. You will analyze business issues, support customer adoption, and provide insights into data governance and CRM. Candidates should have experience with Salesforce technology and cloud-based data solutions, fostering collaboration across teams to drive impactful strategies. This is an opportunity to shape the future of customer experience through advanced technology.

Qualifications

• Experience in solutions engineering or architecture, preferably in cloud data platforms.
• Strong verbal and presentation abilities to communicate with clients.
• Ability to shift clients to optimal solutions when necessary.

Responsibilities

• Analyze complex business problems and recommend solutions.
• Drive innovation and customer adoption through structured decision-making.
• Provide technical domain expertise on D360 features and capabilities.

Skills

Solutions engineering

Technical consulting

Programming languages

Cloud technology

Data governance

Tools

Salesforce D360

AWS

Azure

Tableau

Snowflake

Job description

Overview

The D360 Technical Architect plays a pivotal role in developing innovative solutions for our customers across a variety of industries. You will work closely with Account Executives, Solutions Engineering, Product, and Product Marketing teams to provide deep technical domain expertise during the pre and post-sale process. Our D360 customers are only as successful as the value they derive from the platform. You will play a key role in ensuring D360 is the right fit, help them prioritize the most valuable D360 use cases, and provide technical architecture best practices to drive product adoption. You will collaborate with the broader global D360 team to develop use cases, demos, sales plays, and technical thought leadership. You will also have a meaningful role in driving our Product Roadmap forward and serve as a key advisor to the Product organization sharing innovative ideas and feedback from customers. It is important to have a solid technical grasp of the CRM, Modern Data Stack, Analytics & BI, CRM and AI (Generative and Predictive) landscape and the ability to effectively communicate our offerings to potential clients.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The D360 aka Data Cloud specialist team is an innovative group of sellers and GTM specialists at the heart of Salesforce's newest innovation - D360. We are a startup within an extensive organization focused on next-generation of technology at Salesforce. This dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust. This team is at the center of our GTM strategy connecting the dots between the D360 Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for D360. It is a dynamic, constantly evolving environment where expertise in design, and technology is demonstrated every day to drive innovation.

Responsibilities

• Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, see opportunities, and recommend actionable solutions.
• Drive Innovation & Customer Adoption - Bring structure to the client's decision‑making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders that helps customer's prioritize high‑value solutions, driving business impact.
• Connect the "Art of the Possible" - Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the Salesforce D360 & Salesforce CRM.
• Cross Platform Collaboration - You will use your understanding of customers' use cases across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM and AI) to develop solutions across the Salesforce's technology stack.
• Provide Technical Domain Expertise - Answer in-depth D360 questions related to data governance, security, and other technical capabilities. Create architectural diagrams, write technical thought‑leadership pieces (blogs, whitepapers, etc.), documentation, enablement materials to help us stay ahead of industry trends and help our customer's implement best practices with D360.

Qualifications

• Experience in solutions engineering/solutions architecture/technical consulting, ideally in the B2B SaaS space, particularly cloud data platforms
• Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization
• Understanding & ability to articulate the relationship between Data and Customer Relationship Management, aka the Customer360
• Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this. Demonstrable experience leading strategy and digital roadmap projects in a complex business environment
• Experience with Data Warehouses, Data Lakes, Cloud Technology, Business Intelligence and CRM products
• Experience in programming languages such as Javascript, Python, and SQL or Salesforce App Development with LWCs, Apex, Flow etc

Preferred Requirements

• Implementation or Sales Experience in Salesforce D360 and Agentforce
• Hands on Experience on Salesforce CRM technology like Sales Cloud, Service Cloud, Marketing Cloud or any Industry Clouds
• Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics and cloud technologies, Data Engineering, Data Science
• Hands on Experience in AI/ML solutions like Einstein, Sagemaker, and Vertex. Solid Understanding of Generative AI.
• Hands on Experience designing data solutions on cloud platforms like Amazon Web Services, Microsoft Azure or Google Cloud Platform.
• Hands‑on expertise with analytics tools like Tableau, PowerBI, Looker, etc
• Familiarity with data activation or "reverse ETL" platforms in the context of Composable Data Platforms (CDP) and integrating various marketing technologies and data tools into a cohesive system.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)