Principal Systems Analyst Applications

Oxfordshire County Council; Oxford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local government organization in Oxford is seeking an ICT Principal Systems Analyst to provide technical support and drive operational improvements for Children’s Social Care applications. The ideal candidate will have strong organizational skills and experience in IT service management, focusing on customer needs and best practices. This position offers flexible working options and various employee benefits including generous holiday and training opportunities.

Benefits

30 day’s holiday plus bank holidays

Employee Assistance Programme

Local and national discounts for shopping and travel

Learning and development opportunities

Qualifications

• Provide IT technical and operational support for Line of Business Applications.
• Act as a subject matter expert on business changes and solutions.
• Monitor and maintain IT assets for performance tuning.

Responsibilities

• Contribute to IT process and procedure development.
• Ensure applications are on a supported version.
• Provide 2nd and 3rd line operational and technical support.

Skills

Customer focused

Organised

Troubleshooting

Job description

About Us

Oxfordshire County Council is committed to delivering high-quality services to our community. We are dedicated to creating a supportive and inclusive work environment where every employee can thrive.

About the Role

The ICT Principal Systems Analyst will be the subject matter expert on the Children’s Social Care and Early Help Applications. They will be aware of and contribute to Application roadmap developments, keep abreast of legislative changes and customer priorities, and advise on best practice use and development of the Social Care and Early Help Applications.

The role will require the development of close working relationships with other teams in IT – primarily but not exclusively Customer Support, Solutions Delivery, Customer Engagement and IT Infrastructure, as well as the customer base, for this role being Children’s Social Care and Early Help. The postholder will be highly organised, adept at troubleshooting, customer focused and have a commitment to personal and staff development.

About you

You will

• Provide IT technical and operational support for Line of Business Applications within IT Services
• Act as a subject matter expert on small to medium Business As Usual changes and design and implement solutions according to business requirements
• Proactively monitor and maintain the existing IT assets and identify and carry out performance tuning and service improvements as agreed with the IT Management Team
• Contribute to process and procedure development within IT Operations and IT Applications and Systems Support when required to do so as part of the implementation of ITIL best practice
• Keep abreast of operational and statutory changes and the potential impact on the use of Line of Business Applications
• Ensure Line of Business Applications are on a supported version by managing and overseeing Application upgrades
• Ensure that the IT Change Management Process is followed correctly and appropriately when carrying out Business as Usual changes on Line of Business Applications
• Contribute to Operating Level Agreements (OLAs) that regulate the work of IT Business Delivery in pursuit of OCC corporate Service Level Agreements (SLAs)
• Ensure that operations reflect ITIL best practice and with the interests of customers paramount
• Provide technical skills and operational knowledge when resolving incident and problem calls related to Line of Business Applications, and liaising with 3rd party suppliers in incident resolution
• Provide 2nd and 3rd line operational and technical support for OCC Line of Business Applications
• Ensure that customers are regularly consulted so that their needs and preferences are accurately identified
• To represent IT at both internal and external events, including Application national and regional user groups, and offer advice and guidance on the use and capabilities of current Line of Business Applications

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• 30 day’s holiday p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development.

Our Commitment to Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our Commitment to Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our Commitment to Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our Commitment to Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Contact information has been removed for privacy in this formatting; for application support please use official channels.