Principal Solution Engineer

Qualtrics, LLC; Croydon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global experience management company seeks a skilled Solution Engineer to provide presales technical support and architect solutions for enterprise-level clients. You will engage with sales and management teams to develop high-quality product presentations, drive the adoption of the company's solutions, and create business value for customers. Ideal candidates have extensive sales experience, solid technical knowledge in SaaS, and must be fluent in English. A dynamic workplace with a diverse community awaits you.

Benefits

Qualtrics Experience Program - annual bonus for experiences

Inclusive and supportive work environment

Qualifications

• Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment.
• Experience working with Enterprise level accounts.
• Fluent in English, with strong communication and sales skills.

Responsibilities

• Provide presales technical support and solution strategy to customers.
• Develop and deliver Qualtrics product demonstrations.
• Architect solutions and prototype for customers.
• Drive the adoption of Qualtrics solutions within strategic accounts.

Skills

Sales experience

Technical expertise in SaaS/Cloud

Excellent communication skills

Problem-solving abilities

Customer engagement skills

Ability to architect solutions

Job description

Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. Solution Engineers work hand in hand with our sales and GTM organisation. This person will dive deep on key deals in both medium and strategic accounts to positively showcase our technology demonstrating the value proposition in real time.

Responsibilities

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations. Participate in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interact with development to enhance/refine Qualtrics products.
• Provide exemplary pre‑sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on‑going sales consultation.
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
• Build working knowledge of competing products and how to technically sell against them.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams.
• Become an expert in Qualtrics XM Platform and other Qualtrics products.
• Develop/maintain technical and business knowledge of industry directions and trends.

Qualifications

• Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment, working with C/VP level buyers.
• Experience working with Enterprise level accounts across different industries.
• High energy, self‑starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities.
• Comfortable supporting both enterprise (field) and inside sales teams on targeted accounts.
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them.
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories.
• Must be able to pivot to other system related tasks if and when needed.
• Previous work in Customer and/or Employee Experience software and systems, including pre or post‑sales support.
• Fluent in English.
• Travel required (Up to 25%).

Benefits

• Qualtrics Experience Program – A bonus each year for an experience of your choosing.
• Worldwide and diverse community that enjoys helping each other.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act. Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.