Principal Product Designer, AI Experiences

IFS; Staines-upon-Thames; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

IFS is seeking a product designer who has shipped AI features and can own end-to-end design from problem framing to production-ready assets. You will work with engineers and PMs in a cross-functional squad, ensuring decisions are grounded in evidence and user outcomes.

You’ll design for AI-enabled workflows and new interaction paradigms, while upholding WCAG 2.1+ accessibility. Your work should be measurable by task success, adoption, and support metrics, and you’ll help advance the design

Qualifications

• At least eight years of end-to-end product design experience.
• You run your own user research: planning, interviews, synthesis.
• You work in cross-functional squads with engineers and PMs.
• You know Figma well and have strong visual craft.
• Design with accessibility in mind from the start (WCAG 2.1+).

Responsibilities

• Own design for defined feature areas end-to-end — from problem framing to production-ready files.
• Collaborate in a cross-functional squad, making real decisions.
• Present design thinking to stakeholders with evidence.
• Plan and run user interviews and journey mapping; turn findings into direction.
• Design AI-driven features with prompts, fallbacks, and human-in-the-loop moments.
• Contribute to design systems and ensure accessibility from start.
• Measure outcomes: task success, support tickets, adoption.

Skills

AI-driven design

End-to-end product design

User research leadership

Cross-functional collaboration

Figma proficiency

Accessibility design

Tools

Figma

Job description

• Full-time

Company Description

We’re rebuilding IFS around AI, and we’re looking for a designer who has already shipped it — not someone who has read about it. That’s the first thing we’ll look for, so please lead with it.

You’d be designing for maintenance engineers, field service technicians and operations planners: people whose work depends on the software either helping or getting in the way. The stakes are real and the problems are hard, which is exactly what makes this interesting.

The deeper question is harder. The industries we serve — field service, asset management, manufacturing, supply chain — are changing faster than the software that runs them. By 2030 we’re not confident the interface paradigms we rely on today will still be the right ones. AI, ambient computing, voice, autonomous systems: any of these could change how an operations planner or a field engineer works, or whether they interact with software at all. That’s not a problem we’ve solved. It’s the problem you’d be working on.

What we need to see

Four things. We read every application against them.

1. AI you’ve shipped, recently. You’ve designed AI features that went into production in roughly the last two years, and you can show us. Assistive, generative or agentic all count. What we want to understand is what the AI actually did for the user, and how you handled it being wrong — confidence thresholds, fallbacks, review steps, correction paths, what someone sees on a bad output, how you evaluated it with real users. Listing “AI”, “LLM” or “prompt engineering” as skills won’t tell us anything. Neither will a chat panel with nothing said about what happens when the model gets it wrong.

2. Scope beyond one product. You’ve set direction that crossed more than one product or team, over a year or more, that other designers then worked inside. Work that outlasted the project. Problems you chose rather than were handed. Things you decided not to build, and why. We read the scope, not the job title — titles differ everywhere, and plenty of people titled Senior are operating at this level.

3. You run your own research. You plan the study, do the interviews, synthesise it and turn it into design direction. Tell us about one you ran and what changed because of it.

4. You own outcomes, not screens. End to end, from framing the problem to something shipped and measured. Name the numbers you moved — task success, support ticket volume, adoption — and a decision you argued for and won.

What helps us: work we can find quickly, presented with care, where it’s clear what you made. Show us the finished thing, not only the process behind it. What doesn’t help: a site that takes a long time to load, or one where we have to scroll past a lot of material to reach the actual work.

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

You'll be designing for people whose work actually matters: maintenance engineers, field service technicians, operations planners working in environments where the software either helps or gets in the way. The stakes are real and the problems are hard, which is exactly what makes this role interesting.

At IFS, product design means owning the full problem, not just the screens. You'll work in a cross-functional squad alongside engineers and product managers, with the scope and support to do the work properly. From problem framing through to something shipped and measured.

But the deeper question is harder than that. The industries IFS serves (field service, asset management, manufacturing, supply chain) are changing faster than the software that runs them. By 2030, we're not confident the interface paradigms we rely on today will still be the right ones. AI, ambient computing, voice, autonomous systems: any of these could fundamentally change how an operations planner or a field engineer interacts with software, or whether they interact with it at all.

That's not a problem we've solved. It's the problem you'd be working on.

Whatyou'lldo

Product Design

Own design for defined feature areas end-to-end — from problem framing through to production-ready Figma files, with a clear rationale for every decision

Work in a cross-functional squad with engineers and PMs, making real decisions rather than executing on someone else's brief

Present design thinking to stakeholders with confidence — handling pushback with evidence, not just conviction

Discovery & Research

Plan and run user interviews, JTBD analysis, and journey mapping independently — turning findings into clear design direction, not just a readout

Track quantitative signals alongside qualitative insight, and use both to drive iteration

AI & Emerging Technology

Design AI-driven features with a clear understanding of where AI helps and where it introduces risk — prompts, fallbacks, and human-in-the-loop moments included

Bring a genuine perspective on how the interfaceswe're rebuilding today might become obsolete — and what should replace them

Design Systems & Quality

Contribute to the IFS design system by proposing reusable components and patterns rather than designing one-offs

Apply WCAG 2.1+ accessibility standards from the start, and design for edge cases, error states, and real-world data — not just the happy path

You'llknowit'sworking when your work ships, holds up in the field, and raises the bar for the next thing. Concretely: task success rates improve, UX-related support tickets drop, and the squad reaches for your work as a reference rather than a starting point.

Qualifications

You may be a good fit if you:

You have at least eightyears of end-to-end product design experience — from discovery through to shipped product — and you can point to work that reflects real ownership, not just execution

You'recomfortable running your own research: planning the study, conducting interviews, synthesising findings, and turning them into a clear design direction

You know how to work in a cross-functional squad — making real decisions alongside engineers and PMs, not waiting to be handed a brief

You know Figma well and have the visual craft to back your thinking up

You treat accessibility as a design constraint from the start, not a checklist at the end

You'vethought seriously about what AI means for the interfaces you build — not just as a feature to add, but as something that changes the fundamental design problem

You measure your work — task success rates, support ticket volume, adoption — and use those signals to drive the next iteration

Strong candidates may also have:

Experience shipping AI-driven features — prompts, fallbacks, human-in-the-loop moments — not just awareness of the concepts

Familiarity with design tokens, contribution models, and what it means to design for a system rather than a screen

Some exposure to quantitative signals: task success rates, funnel data, or A/B results — and a habit of using them

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.