Principal Engineer (Salesforce)

OSB Group; West Midlands; On-site; GBP 90,000 - 100,000; Full time

Benefits offered by this job

Annual bonus up to 25%

30 days annual leave + bank holidays

Enhanced family-focused benefits

Job summary

OSB Group is recruiting for a Principal Engineer - Salesforce to lead the evolution of our Salesforce CRM platform, shaping strategy and delivering scalable, secure customer journeys across lending, savings, broker journeys and servicing.

The role combines deep Salesforce expertise with strong delivery leadership. Based in Wolverhampton, Chatham or London with occasional travel between sites, you will drive architecture, integration, DevOps and quality engineering practices.

Qualifications

• Significant experience in a senior technical role within banking or financial services.
• Extensive experience designing and delivering Salesforce solutions within complex, regulated environments.
• Proven track record of building CRM platforms supporting financial products (e.g. lending, savings), ideally including nCino or similar ecosystems.
• Deep understanding of Salesforce architecture, data models, security, and integration patterns (APIs, event-driven).
• Strong experience working in Agile and DevOps environments, with CI/CD and quality engineering practices.
• Ability to translate complex business requirements into scalable CRM solutions and engage effectively with stakeholders.

Responsibilities

• Define and execute the Salesforce / CRM engineering strategy aligned to business and technology goals.
• Design and deliver solutions across Sales, Service, and Experience Cloud.
• Deliver core CRM capabilities including customer management, lending and savings workflows, broker journeys, and servicing.
• Own end-to-end delivery including design, build, testing, release, and platform operations.
• Establish Salesforce architecture covering data models, security, and integration patterns.
• Drive integration with core banking, payments, and external systems using API-led and event-driven approaches.
• Implement DevOps, CI/CD, and testing practices to ensure quality, resilience, and compliance.

Skills

Salesforce Architect

Sales Cloud

Service Cloud

Experience Cloud

API Integration

Event-Driven Architecture

DevOps

CI/CD

Agile Delivery

Platform Engineering

Enterprise Architecture

Customer Journeys

Digital Transformation

Core Banking Integration

Payments Integration

Engineering Leadership

Job description

At OSB Group, we are continuing to invest in our technology platforms to deliver exceptional customer experiences and support our growth ambitions. We are now recruiting for a Principal Engineer - Salesforce to drive the development and evolution of our Salesforce-based CRM platform.

This is a pivotal role combining deep technical expertise in Salesforce with strong delivery capability. You will shape the engineering strategy and ensure the delivery of scalable, secure CRM solutions supporting key business domains including lending, savings, broker journeys, and customer servicing. Salesforce plays a central role in our customer platform, enabling seamless end-to-end journeys across acquisition, onboarding, and servicing.

These roles can be based from our Wolverhampton, Chatham, or London office, with occasional travel between OSB Group locations.

What you will be doing:

As Principal Engineer - Salesforce, you will be responsible for shaping and delivering the Salesforce CRM platform, ensuring it supports end-to-end customer journeys through scalable, secure, and high-performing solutions aligned to business and technology objectives.

Responsibilities will include:

• Define and execute the Salesforce / CRM engineering strategy aligned to business and technology goals
• Design and deliver solutions across Sales, Service, and Experience Cloud
• Deliver core CRM capabilities including customer management, lending and savings workflows, broker journeys, and servicing
• Own end-to-end delivery including design, build, testing, release, and platform operations
• Establish Salesforce architecture covering data models, security, and integration patterns
• Drive integration with core banking, payments, and external systems using API-led and event-driven approaches
• Implement DevOps, CI/CD, and testing practices to ensure quality, resilience, and compliance

What's in it for you?

• Base salary between £90,000 - £100,000 dependant upon experience
• Enhanced family-focused benefits
• Annual bonus opportunity up to 25%
• 30 days annual leave + bank holidays

Please use this link to see the fantastic benefits available at OSB: https://www.osb.co.uk/careers/overview

About Us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We're looking for individuals with the following experience and knowledge:

• Significant experience in a senior technical role within banking or financial services
• Extensive experience designing and delivering Salesforce solutions within complex, regulated environments
• Proven track record of building CRM platforms supporting financial products (e.g. lending, savings), ideally including nCino or similar ecosystems
• Deep understanding of Salesforce architecture, data models, security, and integration patterns (APIs, event-driven)
• Strong experience working in Agile and DevOps environments, with CI/CD and quality engineering practices
• Ability to translate complex business requirements into scalable CRM solutions and engage effectively with stakeholders

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity & Inclusion

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

#INDHP

Desired Skills and Experience

• Salesforce, CRM Engineering, Salesforce Architect, Sales Cloud, Service Cloud, Experience Cloud, Enterprise Architecture, Solution Design, Financial Services, Banking Technology, Lending Platforms, Savings Products, API Integration, Event-Driven Architecture, DevOps, CI/CD, Agile Delivery, Platform Engineering, Customer Journeys, Digital Transformation, Core Banking Integration, Payments Integration, Salesforce Development, Engineering Leadership.