Principal Delivery Manager

Kerv-1; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Real Flexibility

Awesome Environment

Interesting Work

Great Benefits

Job summary

Kerv Digital is seeking a seasoned Programme Manager to join its Delivery Management Team. You will oversee multiple streams across multi-year engagements, balance stakeholder needs, and report to senior leadership.

You’ll work with both onshore and offshore teams to deliver aligned outcomes, while developing and mentoring a small delivery team. The role rewards proactive leadership, strong governance, and the ability to drive complex transformations using a blend of agile and waterfall

Qualifications

• Creating and maintaining the environment for programme success.
• Delivering programmes, workstreams and projects beyond expectations.
• Managing short- and long-term objectives and ensuring milestones.
• Establishing governance structures for robust assurance.
• Managing senior stakeholders within Kerv Digital and client.
• Reporting status to leadership and clients.
• Engaging with customers and understanding their business.
• Working with on/off-shore development/implementation teams.
• Managing programme cost and time tracking.
• Leading change control and upsell opportunities.
• Translating requirements into actionable plans.
• Overseeing agile development through delivery managers and SCRUM Masters.
• Line management of a small team.
• Ability to reset a project and turnaround when needed.

Responsibilities

• Establish and govern multiple streams across multi-year engagements.
• Deliver programmes with strong governance and stakeholder alignment.
• Lead cost and time tracking; manage risk and issues.
• Line-manage a small team of delivery professionals.

Job description

Active DV Clearance is desirable for this role

Location: Hybrid (home-based & working with Kerv Digital office/customer site visits as required) Office locations – Longbridge, London & Nottingham

ABOUT KERV

At Kerv we harness the power of technology for the good of our people, our customers, our society and our planet. Technology is the enabler; impact is how we judge success.

As a certified B Corp and Great Place To Work, we care deeply about how we show up for our people, our customers and the world around us. These aren’t badges for us, they reflect how we work every day and the standards we hold ourselves to.

With more than 900 specialists and over 1,600 technical certifications, we are bringing together expertise across cloud, AI, compliance, data, customer experience and business applications. Working as one connected team, we solve complex challenges and stay accountable from strategy through to delivery, adoption and ongoing improvement.

We help organisations build secure, well governed foundations, leverage more from their technology and unlock new opportunities through innovation and AI. Our focus is on making technology work in the real world and delivering lasting value.

THE ROLE

You’ll be part of the Delivery Management Team in Kerv Digital.

At Kerv Digital, we help organisations unlock the power of technology to transform how they work, engage customers and drive business value. We combine deep expertise across Microsoft Business Applications, Power Platform, AI, DevOps, Data and cloud technologies. With a strong focus on outcomes and real-world value, we make digital transformation feel tangible, purposeful and fast-moving.

Who we are looking for:

A politically tuned, programme delivery wizard who can establish and control several streams of work across multi-year engagements; balancing the needs of each work stream against the programme objectives and stakeholder needs. You’ll be responsible for running your programme and project teams and reporting into the Delivery Management leadership team and the operational board on programme status.

All backgrounds will always be considered and experience here is far more important, we’re really open to Programme Managers that have a solid transferable background looking to deliver a mix of well governed Business Transformation, Dynamics 365 delivery, Bespoke Development projects and programmes, with a blend of agile and waterfall approaches as appropriate. We’re looking for someone that will take responsibility for their programmes, as well as rescue and turnaround projects that have hit a roadblock (it happens occasionally!)

This is also a line management position with responsibility for the pastoral care and career development of a small number of our amazing Delivery Managers and Scrum Masters.

Required Experience:

• Creating and maintaining the environment in which the programme will succeed
• Making sure programmes, workstreams and projects are delivered beyond expectations
• Managing short- and long-term objectives and ensuring programmes track against these milestones.
• Establishing and operating governance structures within programmes to ensure effective decision making and robust assurance.
• Managing senior stakeholders both within Kerv Digital and our clients.
• Reporting programme status to the Kerv Digital Leadership Team and the client.
• Meeting customers, listening carefully and understanding their business
• Working with on/off-shore development/implementation teams
• Managing programme and project cost and time tracking
• Identifying and delivering change control and upsell
• Wrestling detailed requirements and designs into an implementable plan
• Managing an agile development process, directly and indirectly through our delivery managers and scrum masters
• Line management of a small team
• Ability to step into a project that needs to be reset, working with the stakeholders and the project team to turn things around

We’re also looking for people that fit how we work, which is something like;

• happiest working under their own direction, but fully supported when needed
• an obvious attention to detail, we want you to obsess about the little things!
• an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• ability to work effectively with remote teams in India / UK
• ability to work flexibly to deliver on-time to tight timescales

What we can do for you:
We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:

Real Flexibility– A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment– all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work– these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits– all the usual suspects and then some. Some highlights include excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else, private healthcare, company pension and, well stocked cupboards with tasty goodies (we’re a food first company too).

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

OUR VALUES

At Kerv, we’re building something special and building it to last. Our values shape how we work, how we treat each other and how we deliver for our customers:

• Think Customer First – we put our customers at the heart of every decision
• Team is Everything – we collaborate, support each other, and win together
• Spread Good Vibes – we bring positivity, energy and respect into everything we do
• Build Future – we look ahead, innovate and create lasting impact
• Do the Right Thing – we act with integrity and always do what’s fair and honest

We’re looking for people who bring these values to life in how they work every day. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Equal opportunity statement

We welcome applications from all qualified individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, gender, sexual orientation or any other characteristic protected by applicable law.

Kerv encourages applications from people of all backgrounds, experiences and perspectives. Our recruitment decisions are based solely on skills, experience, qualifications and business needs, and we provide reasonable accommodations throughout the recruitment process where required.

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.