Principal Account Manager

iCIMS, Inc.; England; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading Software-as-a-Service company in the United Kingdom is seeking a Principal Account Manager to maintain and cultivate relationships with key clients. This position requires over 6 years of experience in account management and focuses on delivering exceptional client satisfaction. The ideal candidate will possess strong communication skills and be adept at managing relationships with senior executives. This role offers a comprehensive benefits package and opportunities for a flexible work schedule.

Benefits

Medical, dental, and vision insurance

Generous paid time off

Employee wellness programs

Qualifications

• 6+ years of account management or customer relationship management experience desirable.
• Exceptional written and verbal communication and interpersonal skills.
• Ability to travel 25-30% and work flexible hours when needed.

Responsibilities

• Develop exceptional relationships with stakeholders and executives.
• Manage revenue performance and customer growth metrics.
• Create innovative solutions to customer issues.

Skills

Account management experience

Relationship building

Problem solving

Communication skills

Time management

Job description

Job Overview

As a Principal Account Manager, you’ll be responsible for maintaining best in class relationships with iCIMS’ most clients in an assigned territory. The Principal Account Manager will develop, nurture, and sustain positive and productive long‑term relationships to optimize client’s return on investment in iCIMS products/services and to promote renewals, expansion, and customer satisfaction. The Principal Account Manager will fully understand the customer’s business, people strategies and needs, both now and in the future, and will effectively partner with a Customer Success Manager and Technical Account Manager Customer.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We’re dedicated to fostering an inclusive, purpose‑driven, and innovative work environment where everyone belongs.

Responsibilities

• Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives.
• Manages some of iCIMS largest enterprise accounts including the “parent” and “child” relationships on a global basis.
• Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.
• Manages the selling, renewal, and all contracting processes.
• Focuses on customer satisfaction, provides demonstrated value of iCIMS products/services, and emphasizes the client’s return on investment.
• Partners with internal cross‑functional teams to understand – and strategically influence – customer goals and key performance metrics; works closely with Customer Success and Solutions teams.
• Conducts account reviews to focus on client’s needs to innovate in partnership.
• Creates success via innovative solutions to customer issues.
• Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ core competencies.

Qualifications

• 6+ years of account management or customer relationship management experience desirable.
• Experience selling in Software‑as‑a‑Service, or Recruitment/HR services or equivalent HR talent platform.
• Passionate about problem solving, relationship building and creating customer loyalty.
• Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
• Skilled at managing relationships with senior level executives within moderately complex organizations.
• Ability to effectively overcome customer concerns and create a win‑win outcome.
• Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.
• Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, one becomes aware of changes in a customer’s organization.
• Ability to travel 25‑30% and work flexible hours when needed.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [e-mail].

Compensation and Benefits

iCIMS offers a comprehensive benefits package: medical, dental, vision and life insurance, retirement plans, generous paid time off, reimbursement options (lunch, commuting, lifestyle spending), along with employee wellness and recognition programs. Learn more here: https://careers.icims.com/benefits