Primary Care Worker

Hertfordshire Partnership University NHS Foundation Trust; Hemel Hempstead; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading mental health service provider in Hemel Hempstead seeks a Primary Care Worker to enhance mental health services. You will work collaboratively with patients to support their recovery, implement care plans, and act as a liaison between various care services. Ideal candidates will have relevant healthcare qualifications and experience working with mental health or complex needs. This full-time role offers ongoing training and a supportive environment for professional growth.

Benefits

Continued professional training

Supportive team environment

Qualifications

• Proven ability to work collaboratively with service users and care teams.
• Experience within mental health services is required.
• Possess strong communication and advocacy skills.

Responsibilities

• Build trusting relationships with service users.
• Assist in the implementation of recovery care plans.
• Support the recovery journey of discharged patients.

Skills

Ability to proactively and independently manage a workload

Demonstrable experience of working with service users in the community

Knowledge of resources and working practices across health and social care

Education

Completion of the Care Certificate or equivalent

NVQ Level 3 in Mental Health

Educated to GCSE level or equivalent

Job description

Primary Care Worker

The closing date is 26 December 2025

Please be aware that HPFT are not offering sponsorship for the HCA/ Support Worker roles and you must have the right to work in the UK in order to apply. If you are a graduate visa holder, you must have at least 12 months before expiry.

Hertfordshire Partnership NHS Foundation Trust are transforming Adult Community Services. They are delivering a new and innovative Enhanced Primary Care Mental Health Service to people in Watford and are now looking to expand this service to cover Hemel Hempstead and St Alban's. Our EPMHS joins with existing primary and secondary care services, working in partnership with both, to ensure a great needs‑led pathway is available for people in Hemel Hempstead and St Alban's.

This is an exciting opportunity to work in a developing service, using new pathways that are needs‑led. Our new workforce will work closely with service users and carers, using continuous quality improvement tools to shape the service in the coming months.

The role requires our staff to be confident, flexible and dynamic in their approach to their work with a positive outlook to working within a fast‑paced environment. You will be a good team player. In return for this you would be offered continued training, and an opportunity to contribute to service development whilst working within a friendly and supportive team.

Please note: Due to the high volume of applicants these posts attract we may need to close the advert early.

Main duties of the job

In this role you will work to build trusting and collaborative relationships with service users and their carers. You will also assist in the formulation, implementation and monitoring of recovery care plans, attending and contributing to multi‑disciplinary meetings in the planning, implementation and review of service user care plans.

You will also assist in the provision of low intensity psychological interventions to support service users in achieving personal goals to resolve concerns with anxiety and low mood.

You will provide an effective link between General Practitioners, housing, carers centre, and other statutory and non‑statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working relationships.

You will support the recovery journey of those who are being discharged to primary care from secondary care during the transitional phase.

You will also identify and support GPs in the management and care of those patients who are frequent users of services.

To provide the skills and confidence required to manage these mental health needs appropriately we will offer relevant training which may include solution focused questioning, motivational interviewing and a holistic approach to understanding people's needs.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job responsibilities

• Assist in the formulation, implementation and monitoring of recovery care plans.
• Assist in the provision of low intensity psychological interventions to support service users in achieving personal goals to resolve concerns with anxiety and low mood.
• Under supervision, and by agreement with the service user, provide an effective link between those parties involved in the implementation of all elements of the service users recovery care plan.
• Maintain an up‑to‑date knowledge of local community resources that can support service users in achieving their personal recovery goals.
• In agreement with service users and reflecting the agreed recovery care plan, actively include family members and carers in the assessment, planning, treatment and review process with service users, where appropriate.
• Work flexibly according to identified patient need. For example, advocacy for, and on behalf of, the client to ensure full access to social amenities and benefits, supporting the client in pursuing these ends, as well as accompanying the clients to facilities if necessary.
• Provide an effective link between General Practitioners, housing, carers centre, and other statutory and non‑statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working relationships.
• Support the recovery journey of those who are being discharged to primary care from secondary care during the transitional phase.
• Car driver essential, with the exceptions of those covered by the disability act.
• For a more detailed Job and Person Specification please read attached before applying

Person Specification

Experience

• Ability to proactively and independently manage a workload
• Demonstrable experience of working with service users in the community or with people with mental health or complex needs
• Experience of mental health services (as a worker or service user / carer).

Training and Qualifications

• Completion of the Care Certificate or equivalent
• NVQ Level 3 in Mental Health with post qualifications of further study / additional training to diploma level or NVQ 4 in Mental Health or equivalent level of experience
• Relevant healthcare training in support of people with mental health problems
• Educated to GCSE level or equivalent (with a minimum of 5 A - E qualifications - which must include Maths and English)
• Relevant healthcare professional diploma/degree

Knowledge

• Knowledge of resources and working practices across health and social care
• Knowledge of Mental Health Act 1983, (amendments 2007) and Mental Capacity Act 2005 knowledge of the care act.
• Knowledge of safeguarding children and adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

The Orchards, Ashley Close Bennetts End, Hemel Hempstead, HP3 8EH

£28,860 to £31,671 a year per annum, pro rata (inclusive of 5% HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACMS-9926

Job locations

The Orchards, Ashley Close Bennetts End, Hemel Hempstead, HP3 8EH