Primary Care Services Administrator

NHS; Dereham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking two Primary Care Service Administrators to provide essential administrative support in delivering high-quality patient services. The role includes managing patient records, coordinating appointments, and communicating with medical professionals. Candidates should demonstrate strong organizational and communication skills, as well as experience in a healthcare setting. This full-time position is based on-site in Dereham, UK.

Qualifications

• Experience of dealing with confidential and sensitive data.
• Ability to work on own initiative and manage multiple tasks.
• Experience in patient services and clinical support operations.

Responsibilities

• Manage patient appointments, referrals, and registrations.
• Maintain accurate and up-to-date patient records.
• Coordinate communication with external healthcare providers.

Skills

Organisational skills

Attention to detail

Communication skills

Problem solving

IT skills

Education

GCSE grade A to C in English and Maths

Tools

Microsoft Office

Systm1

Job description

We are seeking two Primary Care Service Administrators to join our team. ThePrimary Care Services Administrator provides essential administrative support,ensuring the smooth delivery of patient services and the efficient operation ofdaily practice activities. This role involves managing patient records,coordinating appointments, handling correspondence, document management,utilising current software including Anima, and supporting clinical andnon-clinical staff. The administrator acts as a key point of contact forpatients, colleagues, and external healthcare providers, contributing to a highstandard of patient care and service delivery. Strong organisational skills,attention to detail, and excellent communication abilities are essential forsuccess in this role.

Main duties of the job

• Patient front of house
• Manage patient appointments, referrals, and registrations in line with practice protocols.
• Maintain accurate and up-to-date patient records, including medical histories and administrative documentation.
• Respond to patient enquiries via phone, triage, email, and in-person, providing information and guidance as required.
• Support clinical staff with administrative tasks, including processing test results, referrals and correspondence.
• Coordinate communication with external healthcare providers, hospitals, and community services.
• Assist in reporting, audits, and data collection for practice performance and compliance requirements.
• Ensure confidentiality, data protection, and compliance with NHS standards and GDPR regulations.
• Assist the triage GP with triage as and when required.

About us

Elmham Group of Practices (EGoP) is a GP Surgery in rural Mid-Norfolk serving a population of 10,000 patients across two sites in Elmham and Swanton Morley. Our main site is set in beautiful surrounding countryside in North Elmham with the other site within comfortable proximity. The fine City of Norwich is easily reached by car within 35 minutes.

EGoP has a team of 40+ health care professionals and administration support staff. Both sites offer a welcoming and friendly environment to work in and team spirit amongst surgery staff is high. The 5 Partners, Management Team, Clinical Team, and Administration Team communicate well between them.

Our fantastic multi-skilled Clinical Team consists of General Practitioners, Nurse Practitioners, Practice Nurses, and Health Care Assistants to carry out all the necessary duties to deliver a comprehensive General Practice service ensuring the highest standard of care to all our patients. We are part of the PCN for Mid Norfolk and through our network we have a range of ARRS roles within our practice to support us in delivering high-quality care to our patients. We have an on-site Dispensary. We are proud to be a training practice to GP Registrars.

Job responsibilities

ThePrimary Care Services Administrator provides essential administrative support,ensuring the smooth delivery of patient services and the efficient operation ofdaily practice activities. This role involves managing patient records,coordinating appointments, handling correspondence, document management,utilising current software including Anima, and supporting clinical andnon-clinical staff. The administrator acts as a key point of contact forpatients, colleagues, and external healthcare providers, contributing to a highstandard of patient care and service delivery. Strong organisational skills,attention to detail, and excellent communication abilities are essential forsuccess in this role.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Sound educational background with excellent literacy and numeracy skills
• Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records
• Experience of working in Patient Services
• Excellent communication skills (written and verbal)
• Detailed knowledge of all aspects of day-to-day Patient Services operations.
• Problem solving and analytical skills
• Confident IT user including Microsoft Office, including Word and Excel
• Excellent attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Ability to solve problems in a logical way within the role remit
• Ability to react confidently to new situations, using own initiative and available resources to complete tasks effectively Experience working in general practice
• Experience of online triage
• Experience of Systm1
• Ability to communicate politely on various levels
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Maintain confidentially at all times
• Team player
• Flexible and adaptability
• Self-motivation
• Calmness, reliability
• Integrity
• Accountability
• Purpose
• Communication
• Building know-how
• Car Owner
• Enhanced level DBS disclosure
• Experience of all aspects of day-to-day Patient Services / Clinical support operations.
• Experience of online triage
• Experience of Systm1
• Experience of all aspects of day-to-day Patient Services operations.
• ECDL NVQ 2 Business Admin Customer Care/Service Medical terminology NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.