Primary Care Network (PCN) Administrator

NHS; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in London seeks a PCN Administrator to provide support in daily operations. This role involves coordinating meetings, assisting with projects, and communication across the network. Candidates should possess strong communication skills, be proficient in Microsoft Office, and have experience in administrative roles. The position is full-time with an annual salary ranging from £24,000 to £30,000.

Qualifications

• Proven experience in administrative role is essential.
• Experience supporting service delivery is essential.
• Familiarity with NHS structures and terminology is desirable.
• Experience with SystmOne Clinical System is desirable.

Responsibilities

• Schedule and organise PCN meetings including agendas and minutes.
• Draft and format documents and presentations.
• Assist with project planning and logistics.
• Act as point of contact for stakeholders.
• Maintain filing systems and records.

Skills

Excellent written and verbal communication skills

Strong proficiency in Microsoft Office Suite

Highly organised

Professional and adaptable approach

Proficient note taker and minute taker

Education

Educated to A Level / NVQ3 level or equivalent

Job description

Job Summary

Please Note: We reserve the right to close this job advert early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

The PCN Administrator will play a pivotal role in supporting the day-to-day operations of the Primary Care Network. This individual will provide comprehensive administrative support to the PCN team including the Clinical Director and Non-Clinical Director, ensuring smooth coordination of meetings, projects, and communications across the network.

The PCN Administrator will need to work closely with practice managers, healthcare professionals, and external partners across the PCN which could involve working across other PCN sites.

Reporting & Collaboration

The PCN Administrator will report to the PCN Operational Manager; if they are not in post/on leave the administrator will report to the Non-Clinical Director.

The PCN Administrator is expected to support both the Non-Clinical director and the Clinical Director of the PCN.

The Administrator will need to work closely with practice managers, healthcare professionals, and external partners across the PCN.

About us

LCW is the employing organisation for roles within North H&F PCN and holds the NWL Standard contract for the same PCN. LCW runs the Partnership for Health GP Practice within the PCN (in partnership with Imperial NHS Trust).

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 30th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well-led patient centred clinical services as recognised by our Good CQC rating in all areas of our organisation.

Details

Date posted: 05 November 2025

Pay scheme: Other

Salary: £24,000 to £30,000 a year

Contract: Fixed term

Duration: 18 months

Working pattern: Full-time

Reference number: B0441-25-0050

Job locations: Hammersmith Centre for Health, Hammersmith Hospital, Du Cane Road, London, W12 0HS

Job Description

North H&F PCN serves a well-defined geographical area that is roughly contiguous with the W12 Postcode. This is an area characterised by social housing and socio-economic deprivation, with 80% of residents falling into the most deprived two IMD quintiles and about 19,000 people being within the core 20 cohort.

The needs of this population are met by nine GP practices, which have a combined list size of about 58,000 and include:

• Canberra Old Oak Surgery
• Dr Canisius & Dr Hasan (Parkview Centre for Health & Wellbeing)
• Dr RK Kukar (Parkview Centre for Health & Wellbeing)
• Dr Uppal & Partners (Parkview Centre for Health & Wellbeing)
• Hammersmith & Fulham Centres for Health
• Shepherds Bush Medical Centre
• The Medical Centre
• The New Surgery
• Westway Surgery

These practices are arranged in a hub and spoke configuration, with four based at a purpose-built Centre for Health and Wellbeing in the centre of the PCN geography, two to the north in Old Oak, and three to the south along Uxbridge Road. The PCN can be walked from north to south in about 15 minutes.

The PCN are investing into these roles recognising that these are needed to support them with their ongoing development. The post holder will support the PCN to continue to grow and mature so the role represents an exceptional opportunity to make a difference and establish a strong foundation for further development as part of this journey.

Key Responsibilities

Meeting Coordination

• Schedule and organise PCN meetings, including board, clinical, and operational sessions
• Prepare agendas in collaboration with directors
• Attend meetings to take accurate notes and formal minutes
• Create action logs from meetings and chase action owners for responses.

Document & Presentation Preparation

• Draft and format documents, reports, and presentations using Microsoft Word, Excel, and PowerPoint
• Create and maintain templates for consistent communication and reporting

Project & Logistics Support

• Assist with project planning and tracking, including timelines and deliverables
• Coordinate logistics for PCN events, training sessions, and stakeholder engagements
• Maintain shared calendars and task lists for directors and wider teams

Communication & Liaison

• Act as a point of contact for internal and external stakeholders
• Draft professional correspondence and disseminate information across practices
• Ensure timely follow-up on action items and communications

Administrative Systems

• Maintain filing systems, databases, and records in line with data protection policies
• Support procurement and resource management as needed

Service support

• Administration support to PCN service delivery
• Activity recording and processing
• Drafting of responses to complaint letters for review
• Support to incident management
• Ordering of equipment as directed
• Scheduling resources to deliver services

Person Specification

Experience – Essential

• Proven experience in administrative role
• Experience supporting service delivery

Desirable

• Proven experience in administrative roles, preferably within healthcare or public sector

Knowledge – Desirable

• Familiarity with NHS structures and terminology
• Experience with SystmOne Clinical System

Skills and Abilities – Essential

• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly organised with attention to detail and ability to manage multiple priorities
• Professional, proactive, and adaptable approach
• Proficient note taker and minute taker
• Able to work independently and as part of a multidisciplinary team

Qualifications – Essential

• Educated to A Level / NVQ3 level or equivalent

Values – Essential

• Exhibits behaviours in line with Organisation Values:
• Patient First
• Drive Change
• Together
• Belonging
• Community Focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

LCW UCC

Hammersmith Centre for Health

Hammersmith Hospital, Du Cane Road

London

W12 0HS

Website: https://www.lcwucc.com/