Primary Care Network (PCN) Administrator

LCW UCC; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community health organization in London seeks a PCN Administrator to support the Primary Care Network's operations. The role involves coordinating meetings, managing projects, and providing administrative support to healthcare professionals. Ideal candidates should have administrative experience, familiarity with NHS structures, and strong skills in Microsoft Office. This is an excellent opportunity to contribute to a vital healthcare service.

Qualifications

• Proven experience in an administrative role.
• Preferably experience in healthcare or public sector.
• Familiarity with NHS structures and terminology.

Responsibilities

• Support day-to-day operations of the Primary Care Network.
• Coordinate meetings, projects, and communications.
• Draft and format documents and presentations.
• Assist with project planning and logistics.
• Maintain filing systems and records.

Skills

Excellent written and verbal communication skills

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Highly organised with attention to detail

Ability to manage multiple priorities

Professional and proactive approach

Proficient note taker and minute taker

Able to work independently and as part of a multidisciplinary team

Education

Educated to A Level / NVQ3 level or equivalent

Tools

SystmOne Clinical System

Job description

Primary Care Network (PCN) Administrator

Please Note: We reserve the right to close this job advert early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

The PCN Administrator will play a pivotal rolein supporting the day-to-day operations of the Primary Care Network. Thisindividual will provide comprehensive administrative support to the PCN teamincluding the Clinical Director and Non-Clinical Director, ensuring smooth coordination of meetings, projects, and communications across the network.

The PCN Administrator will need to work closely with practice managers, healthcare professionals, and external partners across the PCN which could involve working across other PCN sites.

Main duties of the job

The PCN Administrator will report to the PCN Operational Manager; if they are not in post/on leave the administrator will report to the Non-Clinical Director.

The PCN Administrator is expected to support both the Non-Clinical director and the Clinical Director of the PCN.

The Administrator will need to work closely with practice managers, healthcare professionals, and external partners across the PCN.

About us

LCW is the employing organisation for roles within North H&F PCN and holds the NWL Standard contract for the same PCN. LCW runs the Partnershipfor Health GP Practice within the PCN (in partnership with Imperial NHSTrust).

London Central & West Unscheduled CareCollaborative is a not-for-profit Social Enterprise, now in its 30th year of providing high-quality services across a range of primary and urgentcare contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well-led patient centred clinicalservices as recognised by our Good CQC rating in all areas of our organisation.

Job responsibilities

North H&F PCN serves a well-defined geographical area that is roughly contiguouswith the W12 Postcode. This is an area characterised by social housing and socio-economic deprivation, with 80% of residents falling into the most deprived two IMD quintiles and about 19,000 people being within the core 20 cohort.

The needs of this population are met by nine GP practices, which have a combinedlist size of about 58,000 and include:

• Canberra Old Oak Surgery
• Dr Canisius & Dr Hasan (Parkview Centre for Health & Wellbeing)
• Dr Uppal & Partners (Parkview Centre for Health & Wellbeing)
• Hammersmith & Fulham Centres for Health
• Shepherds Bush Medical Centre
• The Medical Centre
• The New Surgery

These practices are arranged in a hub and spoke configuration, with four based at a purpose-built Centre for Health and Wellbeing in the centre of the PCN geography, two to the north in Old Oak, and three to the south along Uxbridge Road. The PCN can be walked from north tosouth in about 15 minutes.

The PCN are investing into these roles recognising that these are needed to support them with their ongoing development. The post holder will support the PCN to continue to grow and mature so the role represents an exceptional opportunity to make a difference and establish a strong foundation for further development as part of this journey.

Key Responsibilities

Meeting Coordination

• Schedule andorganise PCN meetings, including board, clinical, and operational sessions
• Prepare agendasin collaboration with directors
• Attend meetingsto take accurate notes and formal minutes
• Create actionlogs from meetings and chase action owners for responses.

Document & Presentation Preparation

• Draft and formatdocuments, reports, and presentations using Microsoft Word, Excel, andPowerPoint
• Create andmaintain templates for consistent communication and reporting

Project & Logistics Support

• Assist withproject planning and tracking, including timelines and deliverables
• Coordinatelogistics for PCN events, training sessions, and stakeholder engagements
• Maintain sharedcalendars and task lists for directors and wider teams
• Act as a pointof contact for internal and external stakeholders
• Draftprofessional correspondence and disseminate information across practices
• Ensure timelyfollow-up on action items and communications

Administrative Systems

• Maintain filingsystems, databases, and records in line with data protection policies
• Supportprocurement and resource management as needed

Service support

• Administrationsupport to PCN service delivery
• Activityrecording and processing
• Draftingof responses to complaint letters for review
• Orderingof equipment as directed

Person Specification

Experience

• Proven experience in administrative role
• Proven experience in administrative roles, preferably within healthcare or public sector

Knowledge

• Familiarity with NHS structures and terminology
• Experience with SystmOne Clinical System

Skills and Abilities

• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly organised with attention to detail and ability to manage multiple priorities
• Professional, proactive, and adaptable approach
• Proficient note taker and minute taker
• Able to work independently and as part of a multidisciplinary team

Qualifications

• Educated to A Level / NVQ3 level or equivalent

Values

• Exhibits behaviours in line with Organisation Values:
• Drive Change
• Together
• Belonging
• Community Focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.