Primary Care Network Manager (PCN)

Central Manchester Networks Ltd; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading GP Federation in Manchester is seeking a Primary Care Network Manager. In this pivotal role, you will lead the operational management of multiple networks, ensuring effective service delivery and compliance. The ideal candidate will have significant NHS experience, strong leadership abilities, and excellent communication skills. Responsibilities include coordinating teams, managing budgets and KPIs, and overseeing digital transformation initiatives. This role offers flexible working arrangements, contributing significantly to patient care outcomes.

Benefits

Flexible working

Home or remote working options

Job share possibilities

Qualifications

• Leadership experience within the NHS is essential.
• Ability to manage and interpret data and produce reports.
• Experience running searches and managing budgets.

Responsibilities

• Lead day-to-day operational management of the PCN.
• Deliver transformation programmes and manage dashboards.
• Act as the primary operational contact for practices.

Skills

Operational management experience

Experience in PCN or GP Federation management

Strong organisational skills

Excellent communication skills

Digital literacy including MS Office

Education

Degree or equivalent operational leadership experience

Tools

MS Office

EMIS

Job description

Weare a leading GP Federation that has led the development of primary careservices in the City of Central Manchester. Our size and embedded excellentrelationship with ourPrimary Care Networksenables us to deliverlarge scale and impactful services for our patients.

ThePCN management role covers 3 PCNs in Central Manchester, and will be thecentral operational lead for the network responsible for day to day delivery,compliance, workforce coordination, digital transformation and strategicdevelopment. You will be responsible for working coordinating with a team whichincludes finance, operational and business intelligence.

Main duties of the job

As Primary Care Network manager, you willco-ordinate and lead activities across three PCNs.

Typical tasks include Project Planning, engagingwith PCNs and associated stakeholders. The post holder will ensure a high levelof ongoing communication and engagement with all PCNs.

About us

CentralManchester Networks Limited (CMN) is a federation of GP practices in CentralManchester united in their commitment to maintaining and strengthening primarycare services for patients and staff.

Withlongstanding experience of working within the NHS, CMN is well equipped torespond to both local and national health priorities with speed and efficiency.As an organisation, it will take a leading role, collaborating with a range ofpartners to improve outcomes for patients.

Job responsibilities

Job responsibilities

1. PCN Coordination & Delivery

• Lead day-to-day operational management of the PCN.
• Ensure full delivery of all PCN DES service specifications
• Mobilise new services, ensuring delivery of KPIs.
• Produce regular updates, dashboards and escalation reports for PCN leadership.

2. Programme, Performance & KPI Management

• Deliver PCN transformation programmes
• Manage IIF (where applicable), CAA, EA DES reporting, GPAD validation and ES dashboards.
• Run searches, track outcomes and provide data driven recommendations.

3. Workforce & ARRS Management

• Oversee the full ARRS lifecycle including recruitment, onboarding, job planning and supervision.
• Work with finance manager to fulfil contractual, reporting and other financial obligations within the PCN DES

5. Digital, Data & Operational Transformation

• Lead the PCNs digital strategy including online triage, telephony optimisation and patient communication systems.

6. Compliance, Governance & Quality Assurance

• Work with Operational lead to maintain PCN-wide governance including risk register, audit cycles, policies and incident reviews.
• Maintain alignment with CQC governance requirements for PCN delivered services.

7. Enhanced Access Service Management

• Lead operational delivery of the Enhanced Access service.
• Manage rotas, induction, governance and utilisation metrics.
• Ensure compliance with workforce and appointment type reporting.

8. Stakeholder Engagement & Communication

• Act as the primary operational contact for practices, ICB, borough teams, community providers and VCS partners.
• Organise PCN meetings, MDT forums, operational huddles and stakeholder groups.
• Produce agendas, minutes and action logs.
• Coordinate with practices with estates planning including room utilisation and shared hub coordination.
• Manage rotas for Enhanced Access, ARRS activity and across PCN clinics.
• Maintain business continuity plans and support emergency response arrangements.

Person Specification

Experience

• Operational management experience in the NHS
• Previous experience in PCN or GP Federation management
• Experience managing budgets, claims, KPIs and workforce.
• Experience running searches, interpreting data and producing reports.
• Experience delivering multisite or multiteam services.
• Previously worked in similar position within the public or private sector, particularly within primary care

Qualifications

• Degree or equivalent operational leadership experience
• Project management or NHS leadership training

Skills and Attitude

• Strong organisational and multitasking abilities.
• Ability to interpret PCN DES, guidance, KPIs and specifications.
• Excellent communication and relationship building skills.
• Strong digital literacy including MS Office, EMIS and dashboard tools
• Excellent time management skills, managing multiple workstreams, and able to flexibly respond to workload pressures

Qualifications

• Degree or equivalent operational leadership experience
• Project management or NHS leadership training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Job share,Flexible working,Home or remote working