Primary Care Facilitator

Digital Health and Care Wales; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital health service provider in the UK seeks a Primary Care Facilitator to deliver digital solutions to Primary Care stakeholders. This role requires coaching, relationship management, and the ability to report progress effectively. Ideal candidates will be motivated team players with excellent communication and organizational skills, and experience in digital technology is a plus. This is a fixed-term role requiring flexibility and travel across Wales.

Qualifications

• Motivated individual willing to actively contribute within a team.
• Experience in the delivery of digital technologies is desirable.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Support the implementation of digital technologies for Primary Care stakeholders.
• Coach and mentor stakeholders in adopting new digital technologies.
• Build relationships with stakeholders to manage their digital service needs.

Skills

Communication skills

Organisational skills

Job description

Role Overview

As a Primary Care Facilitator, you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders.

Key Responsibilities

• Support the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders.
• Coach and mentor Primary Care Stakeholders in adopting new digital technologies.
• Build relationships with Primary Care Stakeholders to effectively manage their digital service needs.
• Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers as necessary.
• Establish and maintain effective two‑way written and verbal communication with all stakeholders.
• Provide regular reports to stakeholders on the progress and effectiveness of the IT services, ensuring compliance with national standards and best practice.
• Contribute to the development of project plans which identify resources, critical paths, and risks.
• Adjust priorities to meet frequently changing stakeholder demands and self‑manage conflicting demands.
• Provide coaching to Primary Care Stakeholders on available digital products and services.
• Provide feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements.
• Prepare and draft routine and ad‑hoc reports.
• Maximise the use of technology to improve performance and make recommendations to team operational processes.
• Facilitate the deployment of national products and services through agreed communication channels.
• Provide and receive complex or sensitive information in relation to products/services projects and workstreams, interpreting and communicating to team members.

Qualifications & Experience

• Motivated individual willing to work, learn, and contribute actively within a team.
• Excellent communication and organisational skills.
• Experience in the delivery of digital technologies is desirable but not essential.

Working Conditions

• Fixed‑term secondment for 12 months.
• Flexible and ability to travel to various sites across Wales at least 3 times per week, occasionally requiring overnight stays.
• Permission from current line manager required to apply before applying.
• Ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.

Eligibility & Sponsorship

• Must be able to work in the UK; non‑UK or Republic of Ireland nationals require sponsorship via Health and Care visa or Skilled Worker visa.
• Non‑UK/RoI candidates should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting the Work in the UK website.

Application Language

All applicants are invited to apply in Welsh; submissions in Welsh will not be treated less favourably than those in English.