Primary Care Digital Services Facilitator

Digital Health and Care Wales; Pontypool; On-site; GBP 30,000 - 35,000; Full time

Job summary

A healthcare digital services organization in Pontypool seeks a Primary Care Facilitator to support the delivery of digital technologies to Primary Care Stakeholders. Responsibilities include coaching, managing service requests, and maintaining communication with stakeholders. Ideal candidates should possess a degree or equivalent experience, strong communication and organizational skills, and a desire to learn. The role demands flexibility and travel across Wales, offering benefits such as 28 days of annual leave.

Benefits

Flexible working

Competitive salary

28 days annual leave plus Bank Holidays

Career development opportunities

Qualifications

• Experience in delivering customer services in a health care setting.
• Knowledge of relevant NHS standards and legal requirements related to Information Governance and Security.
• Willingness to develop Welsh language skills is desirable.

Responsibilities

• Deliver support for digital technologies to Primary Care Stakeholders.
• Coach stakeholders in adopting new digital technologies.
• Monitor service requests and manage stakeholder issues.

Skills

Excellent communication skills

Organisational skills

Ability to work independently

Proactive & flexible approach

Ability to build relationships

Education

Degree level or equivalent qualification

ITIL Foundation Certificate or equivalent experience

Job description

A healthcare digital services organization in Pontypool seeks a Primary Care Facilitator to support the delivery of digital technologies to Primary Care Stakeholders. Responsibilities include coaching, managing service requests, and maintaining communication with stakeholders. Ideal candidates should possess a degree or equivalent experience, strong communication and organizational skills, and a desire to learn. The role demands flexibility and travel across Wales, offering benefits such as 28 days of annual leave.