Primary Care Centre (PCC) Bank Receptionist

NHS; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider in England is seeking a part-time Receptionist to provide customer-oriented reception and manage clerical duties at their Primary Care Centre. Responsibilities include interacting with patients, inputting data, and ensuring the smooth running of the reception area. Essential qualifications include GCSE Education and strong communication skills. This is a bank position with flexible shifts.

Qualifications

• GCSE Education is required.
• Functional skills in literacy, numeracy, and IT are essential.
• GCSE English Language and Maths are desirable.

Responsibilities

• Provide customer-oriented reception, interact with patients politely.
• Log all medication and prescriptions with the clinician each shift.
• Liaise with all visitors, acting as a focal point for enquiries.
• Obtain patient demographic details and input them into records.
• Follow safeguarding processes and support child booking.
• Assist clinicians with computer usage.

Skills

Ability to manage multiple priorities

Exceptional communication skills

Competent in Microsoft Office

Understanding of confidentiality principles

Strong commitment to customer service

Education

GCSE Education

Tools

Microsoft Office Suite

Job description

Job Summary

Job Summary

The Receptionist is responsible for providing an efficient and effective front‑line service as part of the Primary Care Centre (PCC). You will carry out general reception and clerical duties, including data inputting into designated IT systems to ensure the smooth running of the unit. You will also effectively set up the PCC for clinicians and patients, ensuring all checks are completed.

Shift Pattern and Hours

Shift Pattern and Hours

The PCC service operates across 8 sites, Monday to Friday 18:30 – 08:00, and Friday 18:00 – Monday 08:00, 365 days a year including Bank Holidays. A variety of shift patterns are available during operational hours. This is a bank position with no fixed working pattern; you may select shifts that suit your availability through our electronic rota system, subject to service needs and shift availability.

Main Duties of the Job

Main duties of the job

• Provide a customer‑oriented reception, interacting with patients and relatives politely and courteously at all times.
• Ensure the smooth running of the site, logging all medication and prescriptions with the clinician each shift.
• Liaise and communicate effectively and sympathetically with all visitors, acting as a focal point for enquiries.
• Obtain patient demographic details sensitively and input them into the electronic records management system, ensuring accuracy.
• Pass information appropriately between systems to facilitate the patient’s progress through the service.
• Follow safeguarding processes and support child booking.
• Support clinicians with computer usage as needed.
• Ensure that all equipment, consumables, and environment are safe, stocked and clean.
• Assist with patient surveys, questionnaires and other ad‑hoc tasks to meet service needs.
• Maintain confidentiality, GDPR and Information Governance principles.

About Us

About Us

This is an exciting opportunity to join one of the UK’s most successful and innovative 111/Integrated Urgent Care Providers (IUC) with a 28‑year long history. At LCW you will become part of a highly skilled and dynamic team based in the heart of West London, next to the world‑famous Portobello Road street market and home to one of the UK's most diverse communities. We are committed to staff development and you will be nurtured and given the opportunity to move through the LCW ranks should you wish to forge an enviable career in the NHS.

Job Details

Job Details

• Date posted: 23 October 2025
• Pay scheme: £13.85 an hour plus unsociable hours enhancements
• Contract: Bank
• Working pattern: Part‑time
• Reference number: B0441‑25‑0049
• Job locations: Chase Farm Hospital; Whittington Hospital; St. Charles Hospital; Royal Free Hospital; Laurels Healthy Living Centre; West Middlesex University Hospital; Charing Cross Hospital; Finchley Memorial Hospital

Qualifications

Essential

• GCSE Education
• Functional skills in literacy, numeracy and IT

Desirable

• GCSE English Language
• GCSE Maths

Skills and Abilities

Essential

• Ability to effectively work on and manage many priorities at one time.
• Exceptional communication skills.
• Competent in the use of Microsoft Office – Word, Excel, PowerPoint, Outlook.
• Understands the principles of confidentiality, GDPR and Information Governance and can maintain confidentiality.
• Strong commitment to customer service and satisfaction.

Other

Salary: £13.85 an hour plus unsociable hours enhancements. Bank position. Part‑time working pattern.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.