Primary Care Administrator

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Trust in Wolverhampton seeks motivated administrators to support primary care services. The ideal candidate will have excellent communication skills, prior reception experience, and a flexible approach. This role offers opportunities for professional development in a supportive environment that values diversity and innovation.

Benefits

Support for personal and professional development

Flexible working arrangements

Qualifications

• Flexibility and ability to work under pressure.
• Prior reception or office-based experience required.
• Empathetic manner and positive attitude essential.

Responsibilities

• Assist the Practice team and maintain a positive image.
• Direct patients to appropriate services effectively.
• Perform administrative duties to support the Practice.
• Facilitate communication between patients and healthcare professionals.
• Support systems of improvement within the Practice.

Skills

Excellent communication skills

Organisational aptitude

Customer care experience

Education

GCSE in English and Maths

NVQ Level 2 in Business Administration

Tools

Microsoft Office

EMIS

Job description

The Primary Care Services Directorate is looking for a number of dynamic and highly motivated administrators to join the admin teams to support the day to day running of the RWT PCN practices.

The post holder(s) must be flexible, a good team player with a positive attitude, have an empathetic manner, excellent communication skills, organisational aptitude, ability to work under pressure and a good understanding of basic IT packages. Attention to detail is expected at all times. Previous reception experience/office based role is essential. The post holder(s) may at times be required to work at different sites to meet the demands of the service.

In return, the Trust is committed to personal and professional development; the successful applicant(s) will receive support and training to deliver the requirements of the role, to achieve their full potential and to become a key member of the team.

Main duties of the job

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To provide a comprehensive reception and administrative support to the practice e.g., specific responsibilities within the practice clinical systems and some personnel administration.

To enthusiastically support the Practice team in developing systems of improvement and new innovations.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Person Specification

Qualifications

• GCSE or equivalent grade C or above in English and Maths
• NVQ Level 2 in Business Administration Qualification or relevant experience

Experience

• Experience using Microsoft Office applications
• Customer Care Experience
• EMIS Experience

Communication

• Evidence of excellent communications skills both verbally and written demonstrated with people at all levels and in all circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.