Primary Care Administrator

The Market Surgery; Rotherham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare practice in Rotherham is looking for a Primary Care Administrator to provide comprehensive administrative support. The ideal candidate will ensure smooth operations by managing patient records, processing information, and supporting quality initiatives. Applicants should have qualifications in medical terminology, strong IT skills, and proven communication abilities. This position offers competitive pay and comprehensive staff support.

Benefits

Competitive market salary

Comprehensive annual leave entitlement

Maternity/paternity cover

Qualifications

• Proven communication and interpersonal skills.
• Highly motivated and flexible.
• Experience working in a medical environment.

Responsibilities

• Manage patient records and correspondence efficiently.
• Summarize medical records for the clinical system.
• Handle patient referrals and ensure follow-up actions.

Skills

Communication skills

IT literate

Organized

Team player

Education

Medical Terminology (AMSPAR Level 2 or 3)

Good standard of education (maths and English GCSE or equivalent)

Tools

SystmOne

Microsoft Office

Job description

Hours: 30 hours per week over 4 days (Monday, Tuesday, Thursday and Friday)

ContractDuration:

To provide comprehensive administrative and business support to the Practice team, ensuring the smooth day-to-day running of the office, including managing supplies, equipment, and other resources. You will handle a variety of tasks, including maintaining accurate patient records, processing information, and ensuring data is up-to-date and readily accessible. You will support patient care by managing patient recalls, dataprocessing, emails, online queries, referrals, and other patient-related tasks. You will contribute to the practice's quality and performance by monitoring data, supporting quality initiatives, and ensuring compliance with relevant guidelines whilst undertaking tasks like preparing reports, managing patient waiting lists, and supporting the practice\'s QOF (Quality and Outcomes Framework) strategy.

Main duties of the job

• Culling and sorting patient records and letters in preparation for summarising and/or digitalising
• Reviewing medical records and producing an accurate summary of the patient\'s medical history
• Process incoming documentation to the practice in all formats
• Summarising information into the practice clinical system using appropriate Read Codes (Snomed)
• Auditing data collection standards in the practice
• Filing and retrieving paperwork
• Accurate and efficient organising and filing of paper medical records, ensuring that records are available in the instances of urgent consultation
• Complete patient referrals for further care by either using ERS or the process identified on the practice SOP
• Ensure appropriate clinical action is taken on the recommendation/request of other care providers e.g. Hospitals
• Ensure that Recall systems are well maintained and that patients are invited for review in line with practice recall systems via appropriate methods
• To support the practice in achieving exceptional standards against the Quality and Outcomes Framework
• To ensure that patients medical records are clearly structured and organised
• To process Subject Access Requests within required timeframes ensuring appropriate information is redacted
• Invoicing and ensuring payments for Non-NHS administrative work
• To take minutes at practice meetings
• Ensure that safeguarding information is escalated to the appropriate persons

About us

Market Surgery is delighted to be advertising for a Primary Care Administrator to join our practice. We are a modern forward thinking practice based in Wath-Upon-Dearne, Rotherham. Our practice benefits from excellent transport links and is easily accessible from the surrounding areas of Rotherham, Barnsley, Doncaster and Sheffield. Our clinical system is TPP SystmOne.

We provide excellent care to 12,500 local residents from our modern purpose built premises. We consistently achieve 98%+ in our QOF, 95% positive feedback in Friends and Family Tests, and our patient satisfaction scores are above CCG and National averages in every respect

Staffing is considered our biggest asset and we offer our staff what we believe to be an extremely competitive package in reflection of their hard work. We believe that staff working in Primary care should receive the same Terms and Conditions as our colleagues in Secondary Care. As such Market Surgery is committed to following the Agenda for Change terms and conditions. This means you will receive a competitive market salary, annual leave entitlement, maternity/paternity cover and much more.

Please note that due to practice policy, if you are currently a registered patient of Market Surgery, upon successful appointment to the role, you will be required to register yourself and your immediate family, with an alternative GP practice.

Job responsibilities

• Culling and sorting patient records and letters in preparation for summarising and/or digitalising
• Reviewing medical records and producing an accurate summary of the patient\'s medical history
• Process incoming documentation to the practice in all formats
• Summarising information into the practice clinical system using appropriate Read Codes (Snomed)
• Auditing data collection standards in the practice
• Filing and retrieving paperwork
• Accurate and efficient organising and filing of paper medical records, ensuring that records are available in the instances of urgent consultation
• Ensure correspondence, reports, results etc. are stored/ filed in correct records
• Ensure paper records are kept neat and tidy with patient information
• Complete patient referrals for further care by either using ERS or the process identified on the practice SOP
• Ensure appropriate clinical action is taken on the recommendation/request of other care providers e.g. Hospitals
• Ensure that Recall systems are well maintained and that patients are invited for review in line with practice recall systems via appropriate methods
• To support the practice in achieving exceptional standards against the Quality and Outcomes Framework
• To ensure that patients medical records are clearly structured and organised
• oProblems
• oSummary Care Record
• oVaccinations and Immunisations
• To process Subject Access Requests within required timeframes ensuring appropriate information is redacted
• Invoicing and ensuring payments for Non-NHS administrative work
• To take minutes at practice meetings
• Ensure that safeguarding information is escalated to the appropriate persons

Person Specification

Qualifications

• Medical Terminology (AMSPAR Level 2 or 3)
• (It is expected that candidates without these essential qualifications will undertake training and assessment prior to successful completion of their probationary period)

Personal Attributes

• Proven communication and interpersonal skills
• Highly motivated
• Flexibility
• Team player
• Organised and reliable

Knowledge and Skills

• IT literate (including all Microsoft packages)
• Good standard of education
• (maths and English GCSE or equivalent)
• Articulate and excellent communication skills (verbal and written)
• Accuracy in typing
• Speed in reading and typing documents
• Independently working without supervision
• SystmOne user trained
• Redaction of medical records
• Production of Subject Access Requests

Experience

• Proficient in dealing with patients/customers over the phone
• Liaising with different stakeholders
• Working to deadlines
• Summarising medical records
• Coding medical records
• Worked in a medical environment
• Experience of SystmOne
• Involvement in audits or service development
• Minimum 1 year experience in General Practice or Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.50 to £13.33 a year