Pricing Manager

Teleperformance; Pochin Houses; Hybrid; GBP 70,000 - 120,000; Full time

Job summary

Teleperformance is seeking a Pricing Manager - Commercial Architect to design innovative, outcome-based pricing for large, multi-year deals across EMEA. You will partner with sales, solution architecture, and finance to model costs, justify pricing, and protect margins.

The role supports remote or hybrid work from TP office locations, requiring strong Excel and financial modelling skills and the ability to communicate complex financial concepts clearly to non-financial stakeholders.

Qualifications

• 4+ years of experience in pricing, costing, financial modelling or commercial analysis in BPO, technology services, consulting or a similar industry
• Proven experience pricing complex, multi-year service contracts
• Strong understanding of BPO/CX cost structures
• Excel and financial modelling skills with grasp of P&L, margin, cash flow and ROI
• Ability to explain complex financial concepts clearly to non-financial audiences
• Bachelor's degree in Finance, Accounting, Economics, Business, Mathematics or related field
• Ability to work quickly and accurately under tight deadlines
• CFA, CMA, Financial modelling or Professional Pricing Society certification
• Experience with pricing optimisation tools and AI-powered automation

Responsibilities

• Design commercial structures such as outcome-based, gain-share and tiered pricing, along with rate cards and contract terms
• Write clear pricing narratives and TCO analyses for clients, and manage internal pricing approvals based on margin, risk and deal size
• Shape pricing strategies with Solution Architects, Bid Managers and Sales, using market benchmarks and competitive insight
• Build pricing templates and tools, and train Sales and Pre-Sales teams to use them
• Run sensitivity, break-even and scenario analyses to inform pricing strategy and risk

Skills

Pricing

Financial modelling

Commercial analysis

Excel

P&L understanding

Non-financial communication

Education

Bachelor's degree

CFA / CMA certification

Pricing Society certification

Tools

Pricing optimization tools

AI-powered automation

Job description

Pricing Manager - Commercial Architect

Location: Remote or hybrid from a TP office location

Contract: full-time & permanent

Salary: DOE

Job Description

Shape the Future with TP

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.

Why This Role Matters

For pricing and commercial professionals, this is a unique opportunity to shape the economics of TP's largest and most strategic deals. You will design innovative, outcome-based commercial models, partner with senior sales and solution leaders, and help TP win profitable, sustainable growth across EMEA. We foster a collaborative, high-performance culture built on diversity, equity and inclusion, where your expertise turns insight into impact.

As commercial/pricing architect, you will design the commercial side of TP's complex bids across EMEA. Working with Solution Architects, Bid Managers, Sales, Finance and Operations, you will turn solution designs into accurate cost models and competitive pricing. Your goal is to help win deals while protecting margins and managing risk.

How You Will Make an Impact

• Your numbers directly shape which deals TP wins

• Work on large, multi-year contracts with international clients

• Use AI and automation to make pricing faster and smarter, fully remote across EMEA What you will do

• Build cost models for complex, multi-year transformation bids, covering labour, technology, facilities, transition and ongoing operations

• Run sensitivity, break-even and scenario analyses to inform pricing strategy and risk

• Shape pricing strategies with Solution Architects, Bid Managers and Sales, using market benchmarks and competitive insight

• Design commercial structures such as outcome-based, gain-share and tiered pricing, along with rate cards and contract terms

• Write clear pricing narratives and TCO analyses for clients, and manage internal pricing approvals based on margin, risk and deal size

• Build pricing templates and tools, and train Sales and Pre-Sales teams to use them

What You Bring to the Team

• 4+ years of experience in pricing, costing, financial modelling or commercial analysis in BPO, technology services, consulting or a similar industry

• Proven experience pricing complex, multi-year service contracts

• A strong understanding of BPO/CX cost structures

• Expert Excel and financial modelling skills, with a solid grasp of P&L, margin, cash flow and ROI

• The ability to explain complex financial concepts clearly to non-financial audiences

• A bachelor's degree in Finance, Accounting, Economics, Business, Mathematics or a related field, or equivalent experience

• The ability to work quickly and accurately under tight deadlines

• CFA, CMA, financial modelling or Professional Pricing Society certification

• Experience with pricing optimisation tools and AI-powered automation

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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